Customer Engineer III

Applied Materials
United States
Workplace: OnsiteFull timeUSD 37 - 51.2Function: Field Service, Maintenance & Skilled TradesExperience: 4+ yearsEducation: associatesSkills: ["Troubleshooting","Problem-solving","Communication","Project leadership","Mentoring"]

Serve as the direct liaison with customers to install, maintain, and upgrade photomask lithography equipment at the Photronics Allen, TX site. Troubleshoot complex issues using diagnostic tools and documentation, perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and coordinate with customers and internal teams to lead necessary projects. Train and mentor junior Customer Engineers to ensure smooth operations and exceptional service.

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Applied Materials
Applied Materials
1 month ago

Customer Engineer III

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade photomask lithography equipment at the Photronics Allen, TX site. Troubleshoot complex issues using diagnostic tools and documentation, perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and coordinate with customers and internal teams to lead necessary projects. Train and mentor junior Customer Engineers to ensure smooth operations and exceptional service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment at the customer site.
  • •Apply troubleshooting and problem-solving skills using company diagnostic tools and documentation to resolve complex equipment issues.
  • •Follow and generate documented procedures and published task plans.
  • •Communicate with customers and internal business units and lead projects as necessary.
  • •Train and mentor junior Field Service Engineers [Customer Engineers].
Travel: Medium travel

Pay and Benefits

Salary: USD 37 - 51.2
Equity and Bonus:Equity

Key Requirements

  • •Completion of an Associate degree or comparable military technical training and field service experience.
  • •4+ years of work experience in the semiconductor industry or other equipment support industry.
  • •Precision mechanical equipment repair experience.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
Experience:4+ yearsSemiconductorEquipment support
Education:Associate's
Skills:TroubleshootingProblem-solvingCommunicationProject leadershipMentoring
Tech Stack:Digital analyticsDiagnostic toolsOscilloscopePneumaticsHydraulicsElectronicsVacuumPlasma systemsHand toolsDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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