Philips

2 weeks ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Ensure the optimal functionality of RIS and PACS systems by providing advanced troubleshooting and acting as an escalation point for Level 1 support. Triage and manage escalations to development teams with clear documentation, lead problem analysis to minimize disruptions, and implement problem-management frameworks to prevent recurrences. Coordinate with stakeholders to communicate outages, workarounds, and resolutions, supporting reliable radiology workflows and healthcare data integrity.

Location: Brazil

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide advanced technical assistance and troubleshooting for complex RIS and PACS issues as an escalation point for Level 1 support.
•Manage escalations to the development team for unresolved issues, ensuring clear documentation and communication.
•Identify, analyze, and resolve complex problems to minimize disruptions and improve system performance using problem management frameworks.
•Coordinate with stakeholders to communicate outages, workarounds, and resolutions with transparency.

Key Requirements

•Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or related field.
•Solid experience supporting RIS/PACS systems.
•Specialized knowledge in HL7 and DICOM integration and Oracle Database administration certification.
•Strong analytical and problem-solving skills with understanding of network configurations and healthcare data protocols.
•Relevant certifications in VMware (e.g., VMware Certified Professional – Data Center Virtualization) and AWS (e.g., AWS Cloud Practitioner) are preferred.

Experience:HealthcareRadiologyMedical imaging

Education:Bachelor's

Skills:Analytical skillsProblem-solvingCommunicationStakeholder managementCollaboration

Certifications:VMware Certified Professional - Data Center VirtualizationAWS Cloud PractitionerOracle Database administration

Languages:English

Tech Stack:RISPACSHL7DICOMOracle DatabaseNetwork configurationsVirtualizationAWSRadiology workflows

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

2 weeks ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide advanced technical assistance and troubleshooting for complex RIS and PACS issues as an escalation point for Level 1 support.
•Manage escalations to the development team for unresolved issues, ensuring clear documentation and communication.
•Identify, analyze, and resolve complex problems to minimize disruptions and improve system performance using problem management frameworks.
•Coordinate with stakeholders to communicate outages, workarounds, and resolutions with transparency.

Key Requirements

•Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or related field.
•Solid experience supporting RIS/PACS systems.
•Specialized knowledge in HL7 and DICOM integration and Oracle Database administration certification.
•Strong analytical and problem-solving skills with understanding of network configurations and healthcare data protocols.
•Relevant certifications in VMware (e.g., VMware Certified Professional – Data Center Virtualization) and AWS (e.g., AWS Cloud Practitioner) are preferred.

Experience:HealthcareRadiologyMedical imaging

Education:Bachelor's

Skills:Analytical skillsProblem-solvingCommunicationStakeholder managementCollaboration

Certifications:VMware Certified Professional - Data Center VirtualizationAWS Cloud PractitionerOracle Database administration

Languages:English

Tech Stack:RISPACSHL7DICOMOracle DatabaseNetwork configurationsVirtualizationAWSRadiology workflows

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn