Information Technology Support Engineer

BlackStone eIT
Dubai
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Organizational skills","Time management","Customer-oriented","Ability to explain technical issues"]

Provide first- and second-level technical support to end users, resolving hardware and software issues and maintaining reliable day-to-day operation of IT systems. Install and troubleshoot desktops, laptops, printers, and related equipment, support Windows and Microsoft 365 applications, manage user accounts and access, and diagnose network connectivity across LAN/WAN, Wi‑Fi, VPN, DNS, and DHCP. Work within ticketing SLAs, escalate complex problems, and contribute to security, documentation, and virtualization support.

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FursaFursa
BlackStone eIT
BlackStone eIT
2 days ago

Information Technology Support Engineer

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide first- and second-level technical support to end users, resolving hardware and software issues and maintaining reliable day-to-day operation of IT systems. Install and troubleshoot desktops, laptops, printers, and related equipment, support Windows and Microsoft 365 applications, manage user accounts and access, and diagnose network connectivity across LAN/WAN, Wi‑Fi, VPN, DNS, and DHCP. Work within ticketing SLAs, escalate complex problems, and contribute to security, documentation, and virtualization support.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide first- and second-level technical support for end users and resolve hardware/software issues.
  • •Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
  • •Support Microsoft Windows operating systems and business applications, including managing user accounts, permissions, and email access.
  • •Troubleshoot network connectivity issues across LAN/WAN, Wi‑Fi, VPN, DNS, and DHCP; monitor and maintain IT infrastructure, servers, and network devices.
  • •Respond to incidents and service requests via the ticketing system within defined SLAs, escalate complex issues, and support virtualization, backup/recovery, security initiatives, and documentation.

Key Requirements

  • •Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
  • •Bachelor’s degree in Computer Science, Information Technology, or related field.
  • •Proven experience as an IT Support Engineer (or similar) with strong knowledge of computer systems and tech products.
  • •Experience with Microsoft 365 administration and Azure Active Directory, plus Windows Server (2016/2019/2022) and networking fundamentals.
  • •Familiarity with PowerShell scripting, virtualization (Hyper-V or VMware), and security best practices/compliance frameworks.
Experience:3+ yearsIT supportService deskTechnical supportInfrastructure supportSystem administrationMicrosoft 365Azure Active DirectoryVirtualizationNetworking
Education:Bachelor's in Computer Science, Information Technology, or related field
Skills:Problem-solvingCommunicationOrganizational skillsTime managementCustomer-orientedAbility to explain technical issues
Tech Stack:Microsoft WindowsMicrosoft 365Azure Active DirectoryWindows Server 2016Windows Server 2019Windows Server 2022VMwareHyper-VLANWANWi-FiVPNDNSDHCPPowerShellTicketing systemService requestsIT infrastructureServersNetwork devices

Company Brief

BlackStone eIT
Provides IT consulting and managed services including cloud migration, cybersecurity, and infrastructure support for small and medium-sized businesses, focusing on customized enterprise IT solutions to improve reliability and operational efficiency.
Industry: Consulting
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