1 day ago

Guest Relations Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a key point of contact for Habit guests by handling phone and website complaints, comments, and feedback. Coordinate service-recovery actions (including mailing Chartickets and/or reimbursements) and capture insights in the guest relations database. Partner with District Managers, restaurant teams, and external vendors to resolve concerns quickly, analyze trends, and support cross-functional initiatives to improve overall guest satisfaction.

Location: Irvine

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Entry level

Key Responsibilities

•Field phone and website complaints, comments, and guest feedback.
•Assist with guest recovery including mailing Chartickets and/or reimbursements.
•Analyze guest comments/complaints and provide feedback to District Managers and the field to improve the guest experience.
•Reach out to District Managers to contact restaurant managers directly when needed.
•Summarize guest experience in the guest relations services database and participate in cross-functional initiatives to improve guest satisfaction.

Pay and Benefits

Salary: USD 23.5 - 24 hourly

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveParental LeaveLearning Budget

Key Requirements

•1-2 years of experience in a call center environment (strongly preferred).
•Strong ability to positively communicate with guests and operations teams.
•Proficient with Microsoft Office Suite and related systems.
•Strong project management skills and ability to manage multiple projects and deadlines in a fast-paced environment.
•Constructive, neutral communication and strong attention to detail and organizational skills.

Experience:Call center environment

Skills:CommunicationProject managementDetail orientationRelationship buildingTime management

Tech Stack:Microsoft OfficeMicrosoft Office Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Yum! Brands

Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Yum! Brands

1 day ago

Guest Relations Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Irvine

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Entry level

Key Responsibilities

•Field phone and website complaints, comments, and guest feedback.
•Assist with guest recovery including mailing Chartickets and/or reimbursements.
•Analyze guest comments/complaints and provide feedback to District Managers and the field to improve the guest experience.
•Reach out to District Managers to contact restaurant managers directly when needed.
•Summarize guest experience in the guest relations services database and participate in cross-functional initiatives to improve guest satisfaction.

Pay and Benefits

Salary: USD 23.5 - 24 hourly

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveParental LeaveLearning Budget

Key Requirements

•1-2 years of experience in a call center environment (strongly preferred).
•Strong ability to positively communicate with guests and operations teams.
•Proficient with Microsoft Office Suite and related systems.
•Strong project management skills and ability to manage multiple projects and deadlines in a fast-paced environment.
•Constructive, neutral communication and strong attention to detail and organizational skills.

Experience:Call center environment

Skills:CommunicationProject managementDetail orientationRelationship buildingTime management

Tech Stack:Microsoft OfficeMicrosoft Office Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Yum! Brands

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor