Store Team Lead, Mitsui Klia (SELANGOR, 10, MY, 64000)

Crocs Inc.
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsSkills: ["Leadership","Communication","Customer service","Teamwork","Time management"]

Lead daily retail operations and deliver world-class customer service using Crocs’ C.H.A.R.M. model. Oversee opening/closing procedures, educate the team on products and promotions, and drive daily sales targets to meet store goals. Coordinate and delegate store deadlines, support daily execution of POS and merchandising processes, and assist across departments such as consumer service, stock room management, and visual presentation. Partner with store management to improve performance and uphold asset protection standards.

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FursaFursa
Crocs Inc.
Crocs Inc.
2 days ago

Store Team Lead, Mitsui Klia (SELANGOR, 10, MY, 64000)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead daily retail operations and deliver world-class customer service using Crocs’ C.H.A.R.M. model. Oversee opening/closing procedures, educate the team on products and promotions, and drive daily sales targets to meet store goals. Coordinate and delegate store deadlines, support daily execution of POS and merchandising processes, and assist across departments such as consumer service, stock room management, and visual presentation. Partner with store management to improve performance and uphold asset protection standards.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using the C.H.A.R.M. service model.
  • •Oversee opening and closing procedures, educate the team on products and promotions, and drive daily sales targets.
  • •Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities.
  • •Support daily retail operations including POS management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and cleanliness/recovery standards.
  • •Lead by example and collaborate with store management to improve key performance indicators while adhering to asset protection policies and procedures.

Key Requirements

  • •2–3 years of total retail experience, preferably with prior store leadership experience.
  • •Demonstrated leadership ability with a passion for challenging, empowering, and driving team results.
  • •Proven written and verbal communication skills for working with store teams, operations managers, District Managers, and corporate partners.
  • •Willingness to work a flexible schedule including nights, weekends, holidays, and extended hours with regular attendance.
  • •Desire to succeed in a fast-paced, high-growth retail environment.
Experience:2-3 yearsRetail
Skills:LeadershipCommunicationCustomer serviceTeamworkTime management
Tech Stack:POS

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn