Cloudflare

1 week ago

Senior Customer Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Shape how Cloudflare engages and deepens relationships with strategic enterprise customers across the Americas, driving executive engagement programs that support account growth. Partner with account teams to translate customer priorities into focused engagement strategies, prepare executives with narrative frameworks, and design executive-to-executive conversations. Build scalable playbooks for Executive Engagements, innovate with AI and emerging tools, and align internal teams on coordinated, sustained account growth.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the strategic operating partner for Cloudflare’s most important enterprise customers across the Americas, aligning Executive, Product, R&D, and GTM teams around account growth.
•Partner with account teams and C-Suite for executive engagements end-to-end: discovery, engagement strategy, and post-engagement follow-through with feedback loops.
•Build and maintain modular narrative frameworks and talk tracks, collaborating with Product and Engineering to translate technical capabilities into business-relevant messaging.
•Design facilitator-led executive engagements, including hosting in person when required at the San Francisco EBC to drive executive-to-executive dialogue.
•Continuously improve executive engagement quality using AI and emerging tools (agenda personalization and real-time capturing/summarizing of outcomes) and pilot new ideas.

Pay and Benefits

Salary: USD 165,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•5–8 years of proven ability in strategic account management, executive engagement programs, pre-sales consulting, or a similar GTM role in B2B SaaS or enterprise technology.
•Experience working with senior executives and complex enterprise customers or strategic accounts.
•Strong analytical, problem-solving, and communication skills to structure ambiguous questions and synthesize next steps.
•Demonstrated ability to influence cross-functional teams without direct authority.
•Bachelor’s degree required; Master’s degree preferred.

Experience:5-8 yearsB2B SaaSEnterprise technologyManagement consultingInvestment bankingEnterprise sales

Education:Bachelor's

Skills:Stakeholder influenceStrategic problem-solvingFacilitationStorytellingAnalytical thinking

Languages:English

Tech Stack:AI

Company Brief

Cloudflare

Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Cloudflare

1 week ago

Senior Customer Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the strategic operating partner for Cloudflare’s most important enterprise customers across the Americas, aligning Executive, Product, R&D, and GTM teams around account growth.
•Partner with account teams and C-Suite for executive engagements end-to-end: discovery, engagement strategy, and post-engagement follow-through with feedback loops.
•Build and maintain modular narrative frameworks and talk tracks, collaborating with Product and Engineering to translate technical capabilities into business-relevant messaging.
•Design facilitator-led executive engagements, including hosting in person when required at the San Francisco EBC to drive executive-to-executive dialogue.
•Continuously improve executive engagement quality using AI and emerging tools (agenda personalization and real-time capturing/summarizing of outcomes) and pilot new ideas.

Pay and Benefits

Salary: USD 165,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•5–8 years of proven ability in strategic account management, executive engagement programs, pre-sales consulting, or a similar GTM role in B2B SaaS or enterprise technology.
•Experience working with senior executives and complex enterprise customers or strategic accounts.
•Strong analytical, problem-solving, and communication skills to structure ambiguous questions and synthesize next steps.
•Demonstrated ability to influence cross-functional teams without direct authority.
•Bachelor’s degree required; Master’s degree preferred.

Experience:5-8 yearsB2B SaaSEnterprise technologyManagement consultingInvestment bankingEnterprise sales

Education:Bachelor's

Skills:Stakeholder influenceStrategic problem-solvingFacilitationStorytellingAnalytical thinking

Languages:English

Tech Stack:AI

Company Brief

Cloudflare

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn