Senior Customer Engagement Strategy Manager

Cloudflare
San Francisco
Workplace: HybridFull timeUSD 157,000 - 216,000 annuallyFunction: Program & Project Management (PMO)Experience: 5-8 yearsEducation: bachelorsSkills: ["Stakeholder influence","Strategic problem-solving","Facilitation","Executive presence","Communication","Storytelling","Customer-first mindset","Narrative judgment","Commercial orientation","Influencing without authority"]

Shape executive engagement programs that help Cloudflare deepen relationships with top enterprise customers. Partner with account teams across the Americas to drive Top 250 account strategy and growth through AI-enabled operating cadence, discovery and post-engagement follow-through, and scalable frameworks. Build modular narrative playbooks, prepare leaders for QBRs and executive briefings, and facilitate high-impact engagements at the San Francisco EBC while continuously improving outcomes using data and emerging tools.

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FursaFursa
Cloudflare
Cloudflare
2 months ago

Senior Customer Engagement Strategy Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Shape executive engagement programs that help Cloudflare deepen relationships with top enterprise customers. Partner with account teams across the Americas to drive Top 250 account strategy and growth through AI-enabled operating cadence, discovery and post-engagement follow-through, and scalable frameworks. Build modular narrative playbooks, prepare leaders for QBRs and executive briefings, and facilitate high-impact engagements at the San Francisco EBC while continuously improving outcomes using data and emerging tools.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Serve as strategic operating partner for top enterprise accounts across the Americas, owning internal cadence and frameworks to drive coordinated, sustained account growth.
  • •Partner with account teams and C-suites to design executive engagement strategy from discovery through follow-through, feeding insights back to Sales and leadership.
  • •Build and maintain modular narrative frameworks and talk tracks; collaborate with Product and Engineering to translate technical capabilities into business-relevant executive narratives.
  • •Prepare and brief Cloudflare leaders ahead of engagements, including QBRs, executive syncs, strategic reviews, and Executive Briefings.
  • •When required, host and facilitate executive-level engagements in person at the San Francisco EBC and innovate engagement quality using AI and emerging tools.

Pay and Benefits

Salary: USD 157,000 - 216,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •5–8 years in strategic account management, executive engagement programs, pre-sales consulting or a similar GTM role in B2B SaaS or enterprise technology.
  • •Experience working with senior executives and complex enterprise customers or strategic accounts.
  • •Strong analytical, problem-solving, and communication skills.
  • •Demonstrated ability to influence cross-functional teams without direct authority.
  • •Bachelor’s degree required; Master’s degree preferred.
Experience:5-8 yearsB2B SaaSEnterprise technologyStrategic account managementPre-sales consultingEnterprise salesManagement consultingInvestment bankingCorporate strategy
Education:Bachelor's
Skills:Stakeholder influenceStrategic problem-solvingFacilitationExecutive presenceCommunicationStorytellingCustomer-first mindsetNarrative judgmentCommercial orientationInfluencing without authority
Languages:English

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn