Customer Support Specialist – Digital Transformation & LMS Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide first-line technical and functional support for enterprise digital platforms and Learning Management Systems (LMS). Handle user inquiries via phone, email, and ticketing channels, troubleshooting access, account, and usage issues. Support LMS tasks like course access, assessments, notifications, and permissions, escalate complex problems, and maintain accurate ticket documentation. Assist onboarding and platform guidance, contribute to knowledge base materials, and support testing during updates.

Location: Cairo

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Graduate level

Key Responsibilities

•Provide first-line technical and functional support for digital platforms and LMS users.
•Respond to user inquiries via phone, email, and ticketing systems, including troubleshooting access, account, and usage issues.
•Support LMS users with course access, assessments, notifications, and permissions.
•Escalate complex issues to technical teams and ensure timely ticket resolution through tracking and follow-up.
•Assist with onboarding, platform guidance, and contribute to FAQs and support documentation.

Key Requirements

•Bahraini National and Fresh Graduate (0–2 years of experience).
•Bachelor’s degree in IT, Computer Science, Information Systems, Education Technology, or a related field.
•Strong Arabic and English communication skills.
•Basic technical aptitude and willingness to learn digital platforms quickly.
•Organized and detail-oriented, able to manage multiple tasks while solving user issues.

Education:Bachelor's in IT, Computer Science, Information Systems, Education Technology, or related field

Skills:Problem-solvingAnalytical thinkingOrganizationDetail-orientedCustomer service mindset

Languages:ArabicEnglish

Eligibility

Nationality:Bahraini National

Company Brief

Classera

Website

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Classera

2 months ago

Customer Support Specialist – Digital Transformation & LMS Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Cairo

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Graduate level

Key Responsibilities

•Provide first-line technical and functional support for digital platforms and LMS users.
•Respond to user inquiries via phone, email, and ticketing systems, including troubleshooting access, account, and usage issues.
•Support LMS users with course access, assessments, notifications, and permissions.
•Escalate complex issues to technical teams and ensure timely ticket resolution through tracking and follow-up.
•Assist with onboarding, platform guidance, and contribute to FAQs and support documentation.

Key Requirements

•Bahraini National and Fresh Graduate (0–2 years of experience).
•Bachelor’s degree in IT, Computer Science, Information Systems, Education Technology, or a related field.
•Strong Arabic and English communication skills.
•Basic technical aptitude and willingness to learn digital platforms quickly.
•Organized and detail-oriented, able to manage multiple tasks while solving user issues.

Education:Bachelor's in IT, Computer Science, Information Systems, Education Technology, or related field

Skills:Problem-solvingAnalytical thinkingOrganizationDetail-orientedCustomer service mindset

Languages:ArabicEnglish

Eligibility

Nationality:Bahraini National

Company Brief

Classera

Website