Carvana

2 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead the local Market Operations hub, driving market launch, daily operations, logistics, and customer-facing brand execution. Manage and motivate Customer Advocates through recruiting, onboarding, training, performance check-ins, and coaching to improve skills and results. Monitor reporting and present updates to upper management, proactively resolve operational roadblocks, and handle complex customer issues while continuously improving the overall team and customer experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Market Operations hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
•Build morale and maintain a positive team environment within a fast-paced customer service setting.
•Interview, select, onboard, and train Customer Advocates, providing tools and guidance for success.
•Provide ongoing feedback and performance check-ins, set goals, and help develop Advocate skill sets.
•Generate and monitor regular reports and present to upper management; address complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven experience developing and coaching employees.
•Experience with strategic planning and process improvement, guiding teams to exceed goals.
•Ability to diagnose and solve problems while maintaining focus on the customer experience; willing to work weekends.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingTeam management

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

2 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Market Operations hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
•Build morale and maintain a positive team environment within a fast-paced customer service setting.
•Interview, select, onboard, and train Customer Advocates, providing tools and guidance for success.
•Provide ongoing feedback and performance check-ins, set goals, and help develop Advocate skill sets.
•Generate and monitor regular reports and present to upper management; address complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven experience developing and coaching employees.
•Experience with strategic planning and process improvement, guiding teams to exceed goals.
•Ability to diagnose and solve problems while maintaining focus on the customer experience; willing to work weekends.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingTeam management

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website