Team Manager (Nights)

Waitrose & Partners
Wellington
Workplace: OnsiteFull timeGBP 32,000 - 45,600 annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Customer focus","Stakeholder management","Performance management"]

Lead the day-to-day operation of a Waitrose shop on nights, influencing and motivating Partners to deliver outstanding, Partner-led customer service. Drive performance by maximizing sales and profit, minimizing wastage, and ensuring great availability, merchandising, and a legal, secure store operation. Improve customer satisfaction, manage people (including holidays and absences), and embed change consistently while creating a supportive culture of care, belonging, pace, and productivity.

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Waitrose & Partners
Waitrose & Partners
1 day ago

Team Manager (Nights)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the day-to-day operation of a Waitrose shop on nights, influencing and motivating Partners to deliver outstanding, Partner-led customer service. Drive performance by maximizing sales and profit, minimizing wastage, and ensuring great availability, merchandising, and a legal, secure store operation. Improve customer satisfaction, manage people (including holidays and absences), and embed change consistently while creating a supportive culture of care, belonging, pace, and productivity.
Location: Wellington
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee the entire day-to-day operation of the shop on nights.
  • •Use commercial skills to maximize sales and profit while minimizing wastage.
  • •Ensure consistently high availability and merchandising, delivering an efficient, legal, and secure store operation.
  • •Improve and maintain customer satisfaction.
  • •Manage your team, leading people-related tasks such as organizing holidays and managing absences, and embed change consistently.

Pay and Benefits

Salary: GBP 32,000 - 45,600 annually

Key Requirements

  • •Experience leading a team in a fast-paced, customer-focused environment.
  • •Track record building high-performing teams, recognizing talent, and conducting honest performance conversations.
  • •Passion for retail with understanding of competitors and the economic factors impacting the Partnership.
  • •Ability to assess workload realistically, adapt plans to meet deadlines, and maintain stakeholder relationships.
  • •Clear communication and ability to influence stakeholders at all levels.
Experience:RetailCustomer servicePeople managementFood retail
Skills:LeadershipCommunicationCustomer focusStakeholder managementPerformance management
Licenses:Personal licence holder
Certifications:Food Hygiene Level 3

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn