Manager, Client Onboarding and Implementation

Vetcove
United States
Workplace: RemoteFull timeUSD 90,000 - 150,000 annuallyFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Communication","Leadership","Organizational skills","Troubleshooting","Stakeholder management"]

Lead end-to-end onboarding and implementation for veterinary clinics across the platform, owning the lifecycle from kickoff to post-launch. Manage and mentor a team of 5+ Onboarding Specialists, set delivery standards and success metrics, and guide complex migrations to the new platform. Serve as the escalation point between clinic partners and internal teams, drive cross-functional alignment, and build scalable processes, training, and tooling.

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FursaFursa
Vetcove
Vetcove
3 days ago

Manager, Client Onboarding and Implementation

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead end-to-end onboarding and implementation for veterinary clinics across the platform, owning the lifecycle from kickoff to post-launch. Manage and mentor a team of 5+ Onboarding Specialists, set delivery standards and success metrics, and guide complex migrations to the new platform. Serve as the escalation point between clinic partners and internal teams, drive cross-functional alignment, and build scalable processes, training, and tooling.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of 5+ Onboarding Specialists to drive accountability and high-standard client delivery.
  • •Own the overall implementation strategy and lifecycle, from project planning frameworks through go-live execution.
  • •Serve as the escalation point and liaison between veterinary clinics and internal teams to ensure a seamless onboarding experience.
  • •Guide clinics through complex migrations onto the new platform and provide strategic direction and hands-on support as needed.
  • •Build and scale project management processes, templates, tooling, and training; oversee troubleshooting for configuration, data imports, and integrations.
Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEmployee ReferralHome OfficeEquityRemote Work

Key Requirements

  • •Bachelor's degree.
  • •4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role.
  • •Proven experience leading and developing high-performing teams in a fast-paced environment.
  • •Strong organizational skills to manage team capacity across multiple concurrent client engagements.
  • •Exceptional written and verbal communication skills for both technical and non-technical audiences, including executive stakeholders.
Experience:SaaSHealthcareMedical
Education:Bachelor's
Skills:CommunicationLeadershipOrganizational skillsTroubleshootingStakeholder management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vetcove
Operates an online marketplace and procurement platform for veterinary clinics, aggregating products and suppliers to simplify ordering, compare pricing, and streamline supply management for animal health practices.
Industry: Procurement Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
Founded: 2015
WebsiteLinkedIn