Associate Manager Full-time - Charlotte Premium Outlet

Samsonite
Charlotte
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Client service","Leadership","Coaching","Communication","De-escalation","Time management","Integrity"]

Lead retail execution as part of a luxury brand team by creating a standout client experience and building strong client relationships that drive sales and key KPIs. Meet personal and store performance goals, manage training and coaching for associates, and maintain compliance with policies and payroll accuracy. Support visual merchandising standards and maintain an excellent, consistent client experience through effective communication and de-escalation.

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FursaFursa
Samsonite
Samsonite
1 month ago

Associate Manager Full-time - Charlotte Premium Outlet

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead retail execution as part of a luxury brand team by creating a standout client experience and building strong client relationships that drive sales and key KPIs. Meet personal and store performance goals, manage training and coaching for associates, and maintain compliance with policies and payroll accuracy. Support visual merchandising standards and maintain an excellent, consistent client experience through effective communication and de-escalation.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and client data capture.
  • •Plan and prioritize with strategic thinking, champion change, and take responsibility for performance and task completion by deadlines.
  • •Help teach training content through roleplay and coaching; monitor and assist the Store Manager with associate training and development.
  • •Provide coaching and feedback, articulate strengths/goals/opportunities, and support a 360-degree coaching culture using company tools.
  • •Maintain compliance by managing personal timecards for payroll accuracy, maintaining Tumi University training, and adhering to company policies and procedures.

Pay and Benefits

Perks:Paid LeavePet InsuranceEmployee DiscountEmployee AssistanceHealth InsuranceDentalVision401kCommuter BenefitsTraining

Key Requirements

  • •Understand the brand and have a passion for the lifestyle, clients, and product assortment.
  • •Have strong sales and client experience, preferably in the luxury market, and demonstrate success meeting sales goals and KPIs.
  • •Value collaboration and openness to feedback.
  • •Be flexible to work nights, weekends, mornings, and holidays as needed.
  • •Have strong integrity and time management skills.
Skills:Client serviceLeadershipCoachingCommunicationDe-escalationTime managementIntegrity

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn