Senior Host (Dubai, AE)

Wasl
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Communication","Teamwork","Guest service","Attention to detail","Service orientation"]

Deliver best-in-class hospitality in the Topgolf lobby by greeting guests, moving them efficiently to bays, and ensuring smooth guest journeys. Coordinate with check-in associates, confirm reservations and event readiness, manage wait status and waitlists, and provide VIP/platinum treatment. Communicate special occasions to the manager on duty, support internal committees and continuous improvement activities, and follow information security policies.

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FursaFursa
Wasl
Wasl
3 days ago

Senior Host (Dubai, AE)

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Last checked: 12 hours agoStatus: Live

Job Summary

Deliver best-in-class hospitality in the Topgolf lobby by greeting guests, moving them efficiently to bays, and ensuring smooth guest journeys. Coordinate with check-in associates, confirm reservations and event readiness, manage wait status and waitlists, and provide VIP/platinum treatment. Communicate special occasions to the manager on duty, support internal committees and continuous improvement activities, and follow information security policies.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Complete pre-shift setup, including ensuring front desk radio readiness and that check-in is up to date on events names and locations.
  • •Ensure reservations are in the system and that guest runners are set up to communicate.
  • •Manage wait status and communicate accurate wait time quotes with the bay planner when guests are waiting.
  • •Welcome guests, explain bay preferences, and efficiently seat guests to improve bay turn times and reduce wait times.
  • •Identify special occasions and share details with the manager on duty to create a moment that matters, while providing VIP/platinum treatment.

Key Requirements

  • •Ensure pre-shift duties are completed and all reservations are accurately recorded in the system.
  • •Provide outstanding guest service while moving guests into their bays to improve bay turn times and reduce wait times.
  • •Greet guests with a welcoming approach, explain bay preferences, and handle guest needs such as two-bay parties.
  • •Communicate wait/no-wait status and keep waitlist manager details current for member and non-member guests.
  • •Provide VIP treatment for VIP guests and platinum members and escalate special-occasion details to the manager on duty.
Skills:CommunicationTeamworkGuest serviceAttention to detailService orientation

Company Brief

Wasl
Wasl is a Dubai-based real estate developer and asset manager owning, developing and managing residential, commercial, retail, logistics and hospitality properties across the Emirate, focused on long-term property management and urban development.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2008
WebsiteLinkedIn