Asana

1 day ago

Product Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Help Asana customers succeed by owning technical support cases end-to-end, including complex product issues that require deeper platform investigation. Serve as the escalation point for urgent tickets, troubleshoot SaaS authentication (SAML/SSO), browser behavior, user access, and workflow issues, and consult internal experts or third-party tools when blocked. Support English- and French-speaking customers with empathy, clarity, and high-volume case resolution, while partnering with product teams to share feedback and drive improvements.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support English- and French-speaking customers with questions, feature requests, and bug reports, educating them on best practices.
•Manage complex product issues end-to-end, independently resolving most cases and consulting internal experts or 3rd-party tools when blocked.
•Troubleshoot and resolve SaaS issues including authentication (SAML/SSO), browser behavior, user access, and workflow troubleshooting.
•Serve as the dedicated escalation point for urgent customer issues, applying de-escalation and resolution skills.
•Partner with the product team by escalating bugs, sharing customer feedback, raising case trends with data, and contributing to knowledge content and process improvements.

Pay and Benefits

Salary: EUR 57,000 - 63,000 annually

Perks:Health InsuranceWellness StipendGym MembershipRetirement

Key Requirements

•3-6 years of experience in a customer-facing technical support role in a SaaS or tech environment, with live channel experience (video/phone) preferred.
•Empathetic, curious, and committed to helping customers feel heard and supported.
•Strong critical thinking and problem solving to break down complex topics into clear, actionable steps with strong technical aptitude.
•Excellent written and verbal communication in English and French, with the ability to communicate complex information across organizational levels.
•Experience troubleshooting SaaS issues such as authentication (SSO/SAML/native), browser behavior (extensions/cache), and user access problems.

Experience:3-6 yearsSaaSTech environment

Skills:EmpathyCritical thinkingProblem solvingCommunicationDe-escalation

Languages:EnglishFrench

Tech Stack:AsanaSaaSSAMLSSOAuthenticationAPI integrationsBrowser troubleshootingWorkflow troubleshooting

Company Brief

Asana

Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Asana

1 day ago

Product Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support English- and French-speaking customers with questions, feature requests, and bug reports, educating them on best practices.
•Manage complex product issues end-to-end, independently resolving most cases and consulting internal experts or 3rd-party tools when blocked.
•Troubleshoot and resolve SaaS issues including authentication (SAML/SSO), browser behavior, user access, and workflow troubleshooting.
•Serve as the dedicated escalation point for urgent customer issues, applying de-escalation and resolution skills.
•Partner with the product team by escalating bugs, sharing customer feedback, raising case trends with data, and contributing to knowledge content and process improvements.

Pay and Benefits

Salary: EUR 57,000 - 63,000 annually

Perks:Health InsuranceWellness StipendGym MembershipRetirement

Key Requirements

•3-6 years of experience in a customer-facing technical support role in a SaaS or tech environment, with live channel experience (video/phone) preferred.
•Empathetic, curious, and committed to helping customers feel heard and supported.
•Strong critical thinking and problem solving to break down complex topics into clear, actionable steps with strong technical aptitude.
•Excellent written and verbal communication in English and French, with the ability to communicate complex information across organizational levels.
•Experience troubleshooting SaaS issues such as authentication (SSO/SAML/native), browser behavior (extensions/cache), and user access problems.

Experience:3-6 yearsSaaSTech environment

Skills:EmpathyCritical thinkingProblem solvingCommunicationDe-escalation

Languages:EnglishFrench

Tech Stack:AsanaSaaSSAMLSSOAuthenticationAPI integrationsBrowser troubleshootingWorkflow troubleshooting

Company Brief

Asana

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor