boomi

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide customer-focused technical assistance for Boomi’s data integration platform, troubleshooting issues and ensuring timely resolution through ticketing and online meetings. Deeply understand new platform features, investigate and escalate complex problems with cross-functional teams (product development and engineering), and document support cases from initiation to resolution. Help clients through product training and contribute to a knowledge base for self-service support.

Location: Tel Aviv

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Develop a deep understanding of Boomi’s data integration platform and stay current on new features and enhancements.
•Provide timely technical support to clients via ticketing and online meetings, addressing inquiries and issues professionally.
•Investigate and resolve client-reported technical problems, escalating complex cases to the appropriate teams.
•Collaborate with cross-functional teams (product development and engineering) to ensure prompt issue resolution and continuous product improvement.
•Conduct product training sessions, accurately document support cases, and contribute to the knowledge base for self-service support.

Key Requirements

•2+ years of experience as a Support Engineer in a technology or data-centric environment.
•Strong understanding of databases and data structures, including SQL query writing.
•Experience with SaaS technical and data products, including ELT and data orchestration.
•Outstanding problem-solving abilities and analytical thinking in a fast-paced environment.
•Excellent English communication skills (written and verbal), with strong eagerness to learn new technologies and frameworks.

Experience:2+ years

Skills:Problem-solvingAnalytical thinkingCommunicationCustomer focusTeam-oriented

Languages:English

Tech Stack:SQLELTData orchestrationSaaSAPIsPostmanPython

Company Brief

boomi

Provides a cloud-native integration platform (iPaaS) enabling enterprises to connect applications, data, APIs and workflows for hybrid and multi-cloud environments. Offers tools for integration, API management, master data management, and workflow automation.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Chesterbrook, United States

Founded: 2000

Website LinkedIn

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boomi

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tel Aviv

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Develop a deep understanding of Boomi’s data integration platform and stay current on new features and enhancements.
•Provide timely technical support to clients via ticketing and online meetings, addressing inquiries and issues professionally.
•Investigate and resolve client-reported technical problems, escalating complex cases to the appropriate teams.
•Collaborate with cross-functional teams (product development and engineering) to ensure prompt issue resolution and continuous product improvement.
•Conduct product training sessions, accurately document support cases, and contribute to the knowledge base for self-service support.

Key Requirements

•2+ years of experience as a Support Engineer in a technology or data-centric environment.
•Strong understanding of databases and data structures, including SQL query writing.
•Experience with SaaS technical and data products, including ELT and data orchestration.
•Outstanding problem-solving abilities and analytical thinking in a fast-paced environment.
•Excellent English communication skills (written and verbal), with strong eagerness to learn new technologies and frameworks.

Experience:2+ years

Skills:Problem-solvingAnalytical thinkingCommunicationCustomer focusTeam-oriented

Languages:English

Tech Stack:SQLELTData orchestrationSaaSAPIsPostmanPython

Company Brief

boomi

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Chesterbrook, United States

Founded: 2000

Website LinkedIn