Lead Specialist, CX

DSM
China
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Multicultural collaboration"]

Manage sales order intake and ensure timely processing and confirmation, coordinating with Sales, Planning, Finance, and PA to resolve order blocks. Monitor call-offs, delivery lead times, and pricing while keeping account management and customers informed. Handle customer complaints, maintain CRM, and manage return orders and documentation. Support payment follow-up and maintain customer master data, serving as backup or focal point for special assignments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DSM
DSM
2 months ago

Lead Specialist, CX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage sales order intake and ensure timely processing and confirmation, coordinating with Sales, Planning, Finance, and PA to resolve order blocks. Monitor call-offs, delivery lead times, and pricing while keeping account management and customers informed. Handle customer complaints, maintain CRM, and manage return orders and documentation. Support payment follow-up and maintain customer master data, serving as backup or focal point for special assignments.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Manage sales order intake and ensure processing and confirmation within 24 hours.
  • •Monitor call-offs, delivery lead times, pricing, and inform account management and customers.
  • •Check and resolve order blocks in collaboration with Sales, Planning, Finance, and PA.
  • •Handle customer complaints, maintain CRM, and manage return orders and related documentation.
  • •Keep stakeholders updated on order status, risks, and suggest alternatives; support sales with payment follow-up and special assignments.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •College or university degree, or equivalent experience in supply chain/customer service.
  • •Minimum 3 years of experience in customer service or supply chain.
  • •Strong English reading and writing skills.
  • •Proficiency in Microsoft Office and ERP systems, preferably SAP.
  • •Knowledge of project management and commercial skills, with ability to work in a multicultural environment.
Experience:3+ years
Education:Bachelor's
Skills:CommunicationTeamworkMulticultural collaboration
Languages:English
Tech Stack:Microsoft OfficeERP systemsSAPCRMCustomer master data

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn