DSM

4 weeks ago

Lead Specialist, CX

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Manage sales order intake and ensure timely processing and confirmation, coordinating with Sales, Planning, Finance, and PA to resolve order blocks. Monitor call-offs, delivery lead times, and pricing while keeping account management and customers informed. Handle customer complaints, maintain CRM, and manage return orders and documentation. Support payment follow-up and maintain customer master data, serving as backup or focal point for special assignments.

Location: China

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Manage sales order intake and ensure processing and confirmation within 24 hours.
•Monitor call-offs, delivery lead times, pricing, and inform account management and customers.
•Check and resolve order blocks in collaboration with Sales, Planning, Finance, and PA.
•Handle customer complaints, maintain CRM, and manage return orders and related documentation.
•Keep stakeholders updated on order status, risks, and suggest alternatives; support sales with payment follow-up and special assignments.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•College or university degree, or equivalent experience in supply chain/customer service.
•Minimum 3 years of experience in customer service or supply chain.
•Strong English reading and writing skills.
•Proficiency in Microsoft Office and ERP systems, preferably SAP.
•Knowledge of project management and commercial skills, with ability to work in a multicultural environment.

Experience:3+ years

Education:Bachelor's

Skills:CommunicationTeamworkMulticultural collaboration

Languages:English

Tech Stack:Microsoft OfficeERP systemsSAPCRMCustomer master data

Company Brief

DSM

DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Geneva, Switzerland

Founded: 2023

Website LinkedIn

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DSM