Customer Care Representative

Epiroc
Windhoek
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service","Relationship management","Problem-solving","Organizational skills","Administration","Communication","Attention to detail","Ability to manage multiple priorities"]

Own the full customer order and service experience, coordinating orders, quotations, and transactions from start to finish. Manage consignment stock and warehouse coordination, including replenishment, inventory accuracy, and forecasting. Provide proactive customer updates, resolve complaints, and maintain records with monthly KPI reporting. Partner with sales, warehouse, and supply chain teams to support parts growth, optimize inventory availability, and coordinate logistics, shipments, backorders, and stock-issue resolution.

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Epiroc
Epiroc
2 hours ago

Customer Care Representative

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the full customer order and service experience, coordinating orders, quotations, and transactions from start to finish. Manage consignment stock and warehouse coordination, including replenishment, inventory accuracy, and forecasting. Provide proactive customer updates, resolve complaints, and maintain records with monthly KPI reporting. Partner with sales, warehouse, and supply chain teams to support parts growth, optimize inventory availability, and coordinate logistics, shipments, backorders, and stock-issue resolution.
Location: Windhoek
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage customer orders, quotations, and service-related transactions with accurate processing and timely communication across the order lifecycle.
  • •Coordinate warehouse and consignment stock activities, including replenishment, forecasting support, and maintaining inventory accuracy across customer sites.
  • •Provide regular customer updates, respond to enquiries, resolve complaints, and deliver a high standard of customer service.
  • •Collaborate with sales, warehouse, and supply chain teams to support parts sales growth and optimize inventory availability.
  • •Coordinate logistics and distribution activities such as shipment tracking, stock transfers, backorders, manual purchases, and resolution of stock-related issues.

Key Requirements

  • •Bachelor’s degree in Supply Chain Management, Customer Service, Business Administration, or a related field, with a valid driver’s licence.
  • •Minimum three years’ experience in customer care, customer service, warehousing, supply chain, or a related operational environment.
  • •Strong customer service and relationship management skills, communicating professionally with customers and colleagues.
  • •Experience managing orders, quotations, inventory, logistics, or customer support processes in a structured business environment.
  • •Excellent organizational, planning, and administrative skills with strong attention to detail and the ability to manage multiple priorities.
Education:Bachelor's in Supply Chain Management, Customer Service, Business Administration or a related field
Skills:Customer serviceRelationship managementProblem-solvingOrganizational skillsAdministrationCommunicationAttention to detailAbility to manage multiple priorities
Licenses:Driver's licence
Tech Stack:Microsoft Office

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn