Senior Product Manager, Reach & Messaging - Resy

American Express
New York, Chicago
Workplace: HybridFull timeUSD 123,000 - 215,250 annuallyFunction: Product ManagementExperience: 4+ yearsSkills: ["Product judgment","Collaboration","Customer obsession","Empathy","Strategic thinking","Analytics","Data-driven experimentation","Building in ambiguity","Iterative shipping"]

Lead the Reach & Messaging vertical for Resy, owning and evolving the platform that powers audience segmentation, messaging channels, communication preferences, and promotional experiences. Define the strategy and roadmap for consumer communications across push, email, SMS, advertising, and sponsored experiences. Partner closely with Engineering, Marketing, Partner Success, Legal, Privacy, and product teams to deliver privacy-first engagement that expands audience reach and helps restaurants grow.

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American Express
American Express
2 days ago

Senior Product Manager, Reach & Messaging - Resy

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Last checked: 58 minutes agoStatus: Live

Job Summary

Lead the Reach & Messaging vertical for Resy, owning and evolving the platform that powers audience segmentation, messaging channels, communication preferences, and promotional experiences. Define the strategy and roadmap for consumer communications across push, email, SMS, advertising, and sponsored experiences. Partner closely with Engineering, Marketing, Partner Success, Legal, Privacy, and product teams to deliver privacy-first engagement that expands audience reach and helps restaurants grow.
Location: New York, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own and evolve the Reach & Messaging platform that drives personalized, privacy-first engagement at scale.
  • •Define the strategy and roadmap for capabilities powering consumer communications across push, email, SMS, advertising, and sponsored experiences.
  • •Build a differentiated engagement platform in partnership with American Express to expand addressable audience and deepen diner engagement.
  • •Partner cross-functionally with Engineering, Marketing, Partner Success, Legal, Privacy, and product teams to deliver scalable solutions.
  • •Use experimentation and analytics to define success metrics and inform product decisions.

Pay and Benefits

Salary: USD 123,000 - 215,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementParental LeaveFinancial CoachingWellness StipendCounseling

Key Requirements

  • •4+ years of experience in Product Management with demonstrated success building consumer or platform products.
  • •Strong understanding of audience segmentation, lifecycle marketing, messaging channels, attribution, and engagement measurement.
  • •Expertise building products using first-party data while upholding privacy, consent, and regulatory standards.
  • •Familiarity with advertising technologies including ad serving, targeting, sponsored placements, and campaign management.
  • •Demonstrated success partnering with Legal, Privacy, and Compliance teams to launch customer-facing communication products.
Experience:4+ yearsConsumer marketplaceMulti-sided ecosystemHospitalityAdvertising technology
Skills:Product judgmentCollaborationCustomer obsessionEmpathyStrategic thinkingAnalyticsData-driven experimentationBuilding in ambiguityIterative shipping
Tech Stack:Audience segmentationLifecycle marketingMessaging channelsAttributionEngagement measurementFirst-party dataPrivacyConsentAd servingTargetingSponsored placementsCampaign managementPush notificationsEmailSMSCommunication preference managementExperimentation

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn