Customer Implementation Manager (API & SDK) - Germany

Insider
Berlin, Hamburg, Munich
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Orchestrating","Leading","Influencing","Troubleshooting","Relationship-building"]

Own the end-to-end implementation of Insider One for strategic customers, partnering with technical decision-makers to plan deployments, run workshops, and drive pilots to production. Troubleshoot technical issues during campaign and integration workflows, resolve blockers through configuration changes and sample coding, and coordinate with product/support teams to unblock faster. Use best practices to guide customer strategy and future growth across APIs and SDK integrations.

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FursaFursa
Insider
Insider
19 hours ago

Customer Implementation Manager (API & SDK) - Germany

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end implementation of Insider One for strategic customers, partnering with technical decision-makers to plan deployments, run workshops, and drive pilots to production. Troubleshoot technical issues during campaign and integration workflows, resolve blockers through configuration changes and sample coding, and coordinate with product/support teams to unblock faster. Use best practices to guide customer strategy and future growth across APIs and SDK integrations.
Location: Berlin, Hamburg, Munich
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Proactively engage and reach out to customer technical decision-makers and influencers using customer context to support digital transformation.
  • •Run data workshops to build implementation plans aligned with customer business goals and technical environments.
  • •Drive pilots and proofs of concept (POC) into productive deployments by connecting technical work to business impact.
  • •Troubleshoot technical issues reported during implementation and ongoing campaign deployment; identify and escalate technical blockers.
  • •Coordinate with product and support/engineering teams to remediate blockers and guide customer strategy and future growth with Insider One solutions.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityLearning Budget

Key Requirements

  • •Bachelor's degree in Computer Science or a related field.
  • •5+ years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
  • •Proven track record building deep technical relationships with senior IT executives in large or highly strategic accounts.
  • •Strong verbal and written communication skills to orchestrate, lead, and influence virtual teams.
  • •Extensive technical experience with cloud and hybrid infrastructures (architecture designs, migrations, and technology management).
Experience:5+ yearsConsultative deploymentsDistributed applicationsCloudHybrid infrastructureSaaSMarketing
Education:Bachelor's in Computer Science
Skills:CommunicationOrchestratingLeadingInfluencingTroubleshootingRelationship-building
Languages:EnglishGerman
Tech Stack:JavaScriptJQueryHTMLCSSRESTXMLAPIsSDKsCloudHybrid infrastructureDatabase technologies

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website