Dell

2 weeks ago

Principal Engineer, Technical Support– PowerMax Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 48 minutes agoStatus: Live

Job Summary

Provide expert technical support for Dell PowerMax enterprise storage solutions, diagnosing and resolving complex hardware, software, configuration, and performance issues via phone, web, chat, or email. Support SAN architectures, replication, RAID, distributed workloads, and related infrastructure while using advanced troubleshooting to identify root causes. Partner with engineering and product teams to resolve escalations, perform analysis, and drive continuous product and process improvements.

Location: Cork

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide expert-level technical support for Dell PowerMax storage solutions via phone, web, chat, or email.
•Diagnose and resolve complex hardware, software, configuration, and performance-related issues using advanced troubleshooting methodologies.
•Support storage technologies and customer environments including SAN architectures, local and remote replication, RAID, distributed workloads, and infrastructure components.
•Collaborate with engineering and product teams to resolve critical customer escalations and perform root cause analysis.
•Serve as a trusted technical advisor and primary customer point of contact, contributing to knowledge sharing and support readiness.

Key Requirements

•5+ years of experience in technical support, storage engineering, or a related field supporting enterprise storage solutions.
•Strong understanding of storage technologies including RAID, SRDF, LREP, iSCSI, distributed workloads, networking, SAN infrastructure, and virtualization platforms.
•Experience supporting enterprise-class storage systems and troubleshooting complex storage environments.
•Familiarity with modern containerized environments and orchestration technologies including Kubernetes.
•Excellent verbal and written communication skills with a customer-focused mindset in a fast-paced support environment.

Experience:5+ yearsEnterprise storageStorage engineering

Skills:Analytical skillsProblem-solvingCommunicationCustomer-focused mindsetTechnical mentoring

Languages:German

Tech Stack:Dell PowerMaxRAIDSRDFLREPISCSISANKubernetesDistributed workloadsVirtualizationNetworking

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

2 weeks ago

Principal Engineer, Technical Support– PowerMax Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 48 minutes agoStatus: Live

Job Summary

Location: Cork

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide expert-level technical support for Dell PowerMax storage solutions via phone, web, chat, or email.
•Diagnose and resolve complex hardware, software, configuration, and performance-related issues using advanced troubleshooting methodologies.
•Support storage technologies and customer environments including SAN architectures, local and remote replication, RAID, distributed workloads, and infrastructure components.
•Collaborate with engineering and product teams to resolve critical customer escalations and perform root cause analysis.
•Serve as a trusted technical advisor and primary customer point of contact, contributing to knowledge sharing and support readiness.

Key Requirements

•5+ years of experience in technical support, storage engineering, or a related field supporting enterprise storage solutions.
•Strong understanding of storage technologies including RAID, SRDF, LREP, iSCSI, distributed workloads, networking, SAN infrastructure, and virtualization platforms.
•Experience supporting enterprise-class storage systems and troubleshooting complex storage environments.
•Familiarity with modern containerized environments and orchestration technologies including Kubernetes.
•Excellent verbal and written communication skills with a customer-focused mindset in a fast-paced support environment.

Experience:5+ yearsEnterprise storageStorage engineering

Skills:Analytical skillsProblem-solvingCommunicationCustomer-focused mindsetTechnical mentoring

Languages:German

Tech Stack:Dell PowerMaxRAIDSRDFLREPISCSISANKubernetesDistributed workloadsVirtualizationNetworking

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor