Principal Engineer, Technical Support– PowerMax Support

Dell
Cork
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Analytical skills","Problem-solving","Communication","Customer-focused mindset","Technical mentoring"]

Provide expert technical support for Dell PowerMax enterprise storage solutions, diagnosing and resolving complex hardware, software, configuration, and performance issues via phone, web, chat, or email. Support SAN architectures, replication, RAID, distributed workloads, and related infrastructure while using advanced troubleshooting to identify root causes. Partner with engineering and product teams to resolve escalations, perform analysis, and drive continuous product and process improvements.

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FursaFursa
Dell
Dell
2 months ago

Principal Engineer, Technical Support– PowerMax Support

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Last checked: 18 minutes agoStatus: Live

Job Summary

Provide expert technical support for Dell PowerMax enterprise storage solutions, diagnosing and resolving complex hardware, software, configuration, and performance issues via phone, web, chat, or email. Support SAN architectures, replication, RAID, distributed workloads, and related infrastructure while using advanced troubleshooting to identify root causes. Partner with engineering and product teams to resolve escalations, perform analysis, and drive continuous product and process improvements.
Location: Cork
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide expert-level technical support for Dell PowerMax storage solutions via phone, web, chat, or email.
  • •Diagnose and resolve complex hardware, software, configuration, and performance-related issues using advanced troubleshooting methodologies.
  • •Support storage technologies and customer environments including SAN architectures, local and remote replication, RAID, distributed workloads, and infrastructure components.
  • •Collaborate with engineering and product teams to resolve critical customer escalations and perform root cause analysis.
  • •Serve as a trusted technical advisor and primary customer point of contact, contributing to knowledge sharing and support readiness.

Key Requirements

  • •5+ years of experience in technical support, storage engineering, or a related field supporting enterprise storage solutions.
  • •Strong understanding of storage technologies including RAID, SRDF, LREP, iSCSI, distributed workloads, networking, SAN infrastructure, and virtualization platforms.
  • •Experience supporting enterprise-class storage systems and troubleshooting complex storage environments.
  • •Familiarity with modern containerized environments and orchestration technologies including Kubernetes.
  • •Excellent verbal and written communication skills with a customer-focused mindset in a fast-paced support environment.
Experience:5+ yearsEnterprise storageStorage engineering
Skills:Analytical skillsProblem-solvingCommunicationCustomer-focused mindsetTechnical mentoring
Languages:German
Tech Stack:Dell PowerMaxRAIDSRDFLREPISCSISANKubernetesDistributed workloadsVirtualizationNetworking

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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