Head of Integration Experience

Global Payments
Dublin
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsSkills: ["Leadership","Collaboration","Communication","Strategic thinking","Problem-solving"]

Lead the end-to-end integration lifecycle across the product ecosystem, owning the tools, developer portals, and certifications that enable merchants, agents and partners to integrate with ease. Drive measurable improvements in developer and agent experiences, align roadmaps with commercial priorities, and collaborate across product, engineering and developer experience teams to accelerate merchant adoption and reduce integration friction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Global Payments
Global Payments
2 months ago

Head of Integration Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live

Job Summary

Lead the end-to-end integration lifecycle across the product ecosystem, owning the tools, developer portals, and certifications that enable merchants, agents and partners to integrate with ease. Drive measurable improvements in developer and agent experiences, align roadmaps with commercial priorities, and collaborate across product, engineering and developer experience teams to accelerate merchant adoption and reduce integration friction.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Director level

Key Responsibilities

  • •Develop, maintain and continuously evolve the full suite of integration tools, including pre-certification sandboxes, emulators, developer hubs and journey-design tools, to enhance the end-to-end integration experience.
  • •Own the ongoing upkeep, governance and content quality of developer portals and hubs, ensuring API documentation, guides, SDKs, sample code, release notes, sandbox access and certification materials remain accurate, discoverable and easy-to-use.
  • •Establish measurable developer and agent experience outcomes across portals and integration hubs, using adoption insights, feedback loops, support demand, journey analytics and operational metrics to continuously improve time-to-first-value, integration confidence and overall developer and agent delight.
  • •Foster collaboration across product, engineering and developer experience teams to prioritise and deliver features that simplify integration journeys and enhance developer, agent, merchant and partner experiences.
  • •Drive the evolution of integration capabilities in line with global commerce trends and third-party ecosystems while monitoring and addressing market friction points across the integration journey, continuously improving tools and support models to meet evolving customer needs.

Key Requirements

  • •10+ years in Product Management, Program Management, or Product Operations at a high-growth technology or fintech organisation.
  • •Demonstrated success as part of global, cross-regional operations teams across the Americas, EMEA and APAC.
  • •Proven ability to design and scale processes – experience with roadmap, deliver-planning and product management & data tools (e.g., Jira, Aha!, Confluence, Looker, Tableau).
  • •Deep domain expertise in payments, cross-border commerce, and regulatory compliance (preferred).
  • •Experience leading DevEx/IntEx, API platform, developer portal or integration enablement teams with accountability for documentation quality, portal governance, onboarding effectiveness, support readiness and adoption outcomes.
Experience:10+ yearsPaymentsFintechAPIsIntegration
Skills:LeadershipCollaborationCommunicationStrategic thinkingProblem-solving
Tech Stack:JiraAha!ConfluenceLookerTableauAPIs

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn