Global Payments

3 weeks ago

Head of Integration Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead the end-to-end integration lifecycle across the product ecosystem, owning the tools, developer portals, and certifications that enable merchants, agents and partners to integrate with ease. Drive measurable improvements in developer and agent experiences, align roadmaps with commercial priorities, and collaborate across product, engineering and developer experience teams to accelerate merchant adoption and reduce integration friction.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Director level

Key Responsibilities

•Develop, maintain and continuously evolve the full suite of integration tools, including pre-certification sandboxes, emulators, developer hubs and journey-design tools, to enhance the end-to-end integration experience.
•Own the ongoing upkeep, governance and content quality of developer portals and hubs, ensuring API documentation, guides, SDKs, sample code, release notes, sandbox access and certification materials remain accurate, discoverable and easy-to-use.
•Establish measurable developer and agent experience outcomes across portals and integration hubs, using adoption insights, feedback loops, support demand, journey analytics and operational metrics to continuously improve time-to-first-value, integration confidence and overall developer and agent delight.
•Foster collaboration across product, engineering and developer experience teams to prioritise and deliver features that simplify integration journeys and enhance developer, agent, merchant and partner experiences.
•Drive the evolution of integration capabilities in line with global commerce trends and third-party ecosystems while monitoring and addressing market friction points across the integration journey, continuously improving tools and support models to meet evolving customer needs.

Key Requirements

•10+ years in Product Management, Program Management, or Product Operations at a high-growth technology or fintech organisation.
•Demonstrated success as part of global, cross-regional operations teams across the Americas, EMEA and APAC.
•Proven ability to design and scale processes – experience with roadmap, deliver-planning and product management & data tools (e.g., Jira, Aha!, Confluence, Looker, Tableau).
•Deep domain expertise in payments, cross-border commerce, and regulatory compliance (preferred).
•Experience leading DevEx/IntEx, API platform, developer portal or integration enablement teams with accountability for documentation quality, portal governance, onboarding effectiveness, support readiness and adoption outcomes.

Experience:10+ yearsPaymentsFintechAPIsIntegration

Skills:LeadershipCollaborationCommunicationStrategic thinkingProblem-solving

Tech Stack:JiraAha!ConfluenceLookerTableauAPIs

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

3 weeks ago

Head of Integration Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Director level

Key Responsibilities

•Develop, maintain and continuously evolve the full suite of integration tools, including pre-certification sandboxes, emulators, developer hubs and journey-design tools, to enhance the end-to-end integration experience.
•Own the ongoing upkeep, governance and content quality of developer portals and hubs, ensuring API documentation, guides, SDKs, sample code, release notes, sandbox access and certification materials remain accurate, discoverable and easy-to-use.
•Establish measurable developer and agent experience outcomes across portals and integration hubs, using adoption insights, feedback loops, support demand, journey analytics and operational metrics to continuously improve time-to-first-value, integration confidence and overall developer and agent delight.
•Foster collaboration across product, engineering and developer experience teams to prioritise and deliver features that simplify integration journeys and enhance developer, agent, merchant and partner experiences.
•Drive the evolution of integration capabilities in line with global commerce trends and third-party ecosystems while monitoring and addressing market friction points across the integration journey, continuously improving tools and support models to meet evolving customer needs.

Key Requirements

•10+ years in Product Management, Program Management, or Product Operations at a high-growth technology or fintech organisation.
•Demonstrated success as part of global, cross-regional operations teams across the Americas, EMEA and APAC.
•Proven ability to design and scale processes – experience with roadmap, deliver-planning and product management & data tools (e.g., Jira, Aha!, Confluence, Looker, Tableau).
•Deep domain expertise in payments, cross-border commerce, and regulatory compliance (preferred).
•Experience leading DevEx/IntEx, API platform, developer portal or integration enablement teams with accountability for documentation quality, portal governance, onboarding effectiveness, support readiness and adoption outcomes.

Experience:10+ yearsPaymentsFintechAPIsIntegration

Skills:LeadershipCollaborationCommunicationStrategic thinkingProblem-solving

Tech Stack:JiraAha!ConfluenceLookerTableauAPIs

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn