Services Operations Leader

Trane Technologies
Minneapolis
Workplace: OnsiteFull timeUSD 133,190 - 169,300 annuallyFunction: Business OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Strategic and hands-on execution","Change leadership","Cross-functional alignment","Continuous improvement"]

Lead Thermo King’s service operations strategy for a company-owned dealer network, defining a scalable Business Operating System (BOS) that standardizes service execution, parts performance, and operating discipline. Serve as enterprise center of excellence, set operating standards and metrics, deploy best practices across multi-site locations, and build management reporting and dashboards. Drive continuous improvement, align leaders and teams, integrate acquired dealers, monitor performance, and travel 25–50% to reinforce standards.

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Trane Technologies
Trane Technologies
2 days ago

Services Operations Leader

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Job Summary

Lead Thermo King’s service operations strategy for a company-owned dealer network, defining a scalable Business Operating System (BOS) that standardizes service execution, parts performance, and operating discipline. Serve as enterprise center of excellence, set operating standards and metrics, deploy best practices across multi-site locations, and build management reporting and dashboards. Drive continuous improvement, align leaders and teams, integrate acquired dealers, monitor performance, and travel 25–50% to reinforce standards.
Location: Minneapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Define and lead service operations strategy for Thermo King’s company-owned dealer network, accountable for standardization, operating performance, and profitable growth across service and parts.
  • •Design, deploy, and continuously improve a scalable Business Operating System (BOS) to drive consistency and business results across the national services organization.
  • •Serve as enterprise leader and center of excellence for service operations, parts operations, service process design, and branch-level operating performance.
  • •Establish national operating standards, performance metrics, and management routines to improve productivity, labor efficiency, cycle time, customer satisfaction, quality, and profitability.
  • •Analyze service workflows, technician productivity, parts performance, and branch results to identify opportunities for growth, margin expansion, and improved execution; build reporting and dashboards for performance management and decision-making.
Travel: Medium travel

Pay and Benefits

Salary: USD 133,190 - 169,300 annually
Perks:Health Insurance401kPaid LeaveTuition Assistance

Key Requirements

  • •10+ years of progressive leadership experience in service operations, including responsibility for service teams, technicians, and back-office operations in a commercial setting.
  • •Proven accountability for financial performance, including revenue growth, profitability, productivity, and operational results.
  • •Experience designing and deploying best practices, operating disciplines, and performance standards across disparate or uncoordinated teams.
  • •Demonstrated success leading multi-site service organizations across geographically dispersed operations and building high-performance teams.
  • •Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or a related field (preferred).
Experience:10+ yearsService operationsTransportationCommercial vehicleDealershipHeavy equipment
Education:Bachelor's in Business, Operations, Engineering, Supply Chain, Industrial Management, or a related field
Skills:LeadershipStrategic and hands-on executionChange leadershipCross-functional alignmentContinuous improvement

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn