Senior Customer Support Co-ordinator

Canon
Denmark
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Structured working","Attention to detail","Analytical","Ownership","Teamwork","Solution-oriented"]

Drive customer support and service administration by ensuring an efficient invoicing process and following up on customer inquiries related to service and billing. Analyze data to spot improvement opportunities and help optimize workflows. Partner closely with customers, service technicians, and internal colleagues to support day-to-day operations and contribute to digitalization and automation of administrative processes within the Service Operations team.

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FursaFursa
Canon
Canon
3 days ago

Senior Customer Support Co-ordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Drive customer support and service administration by ensuring an efficient invoicing process and following up on customer inquiries related to service and billing. Analyze data to spot improvement opportunities and help optimize workflows. Partner closely with customers, service technicians, and internal colleagues to support day-to-day operations and contribute to digitalization and automation of administrative processes within the Service Operations team.
Location: Denmark
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure an effective invoicing process and support healthy cash flow.
  • •Handle and follow up on customer inquiries regarding service activities and billing.
  • •Analyze data to identify opportunities for improvements and process optimization.
  • •Contribute to digitalization and automation to streamline administrative processes.
  • •Work closely with customers, service technicians, and colleagues across the organization to improve service operations.

Pay and Benefits

Perks:Gym MembershipParental Leave

Key Requirements

  • •Experience with customer service, customer support, service administration, or similar roles.
  • •Ability to combine customer contact, coordination, and administrative tasks.
  • •Structured working style with strong attention to detail and quality.
  • •Analytical mindset motivated by optimizing processes and workflows.
  • •Takes responsibility and works independently while being a strong team player with a positive, solution-oriented approach.
Skills:Structured workingAttention to detailAnalyticalOwnershipTeamworkSolution-oriented

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn