Bioinformatics Scientist

DNAnexus
Prague
Workplace: RemoteFull timeFunction: Research & Scientific (R&D)Skills: ["Problem-solving","Critical thinking","Analytical thinking","Communication","Cross-functional collaboration","Customer service","Customer relationship management"]

Support healthcare and life sciences customers by increasing their utilization of DNAnexus bioinformatics technology solutions. Provide scientific and technical support for product-related inquiries, troubleshoot complex genomics/NGS issues, and manage customer engagement cases while collaborating across teams to improve the customer experience. Maintain internal and customer-facing product assets (documentation, FAQs, videos) and participate in weekend on-call emergency duty about once every six weeks.

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DNAnexus
DNAnexus
1 day ago

Bioinformatics Scientist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support healthcare and life sciences customers by increasing their utilization of DNAnexus bioinformatics technology solutions. Provide scientific and technical support for product-related inquiries, troubleshoot complex genomics/NGS issues, and manage customer engagement cases while collaborating across teams to improve the customer experience. Maintain internal and customer-facing product assets (documentation, FAQs, videos) and participate in weekend on-call emergency duty about once every six weeks.
Location: Prague
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Increase customers’ utilization of DNAnexus technology solutions by providing scientific and technical support.
  • •Troubleshoot technical and scientific challenges and deliver timely, high-quality resolutions to customer concerns.
  • •Develop and maintain internal and customer-facing product assets such as documentation, FAQs, and videos.
  • •Manage customer engagement cases and provide feedback to partner departments for continuous customer experience improvements.
  • •Participate in weekend on-call emergency duty approximately once per six weeks.

Key Requirements

  • •Degree in bioinformatics, software engineering, or a related biotechnology field, or equivalent experience.
  • •Fluency in at least one programming language such as Python, BASH, C++, or Java.
  • •Solid understanding of genomics and molecular biology, including NGS and its application.
  • •Exceptional analytical and problem-solving skills with excellent verbal and written communication.
  • •1-2 years experience in a customer-facing role and hands-on experience resolving complex technical issues; CRM experience (preferably Salesforce) is strongly preferred.
Skills:Problem-solvingCritical thinkingAnalytical thinkingCommunicationCross-functional collaborationCustomer serviceCustomer relationship management
Languages:English
Tech Stack:PythonBASHC++JavaSalesforceGoogle DocsGoogle SheetsGoogle SlidesAWSAzureDockerKubernetesWDLCRMNGSGenomicsMolecular biology

Company Brief

DNAnexus
Provides a cloud-based biomedical and multi-omics data platform that enables secure management, analysis, and collaboration for genomics, clinical, and research data to accelerate precision medicine and drug discovery.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series H
Headquarters: Mountain View, United States
Founded: 2009
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Glassdoor: 3.6
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