Customer Operations Support Manager

AMD
Austin
Workplace: HybridFull timeUSD 80,500 - 138,000 annuallyFunction: Product ManagementEducation: bachelorsSkills: ["Problem-solving","Executive communication","Oral communication","Presentation skills","Conflict management","Analytical thinking","Cross-functional collaboration","Project leadership"]

Own operational execution between AMD and its customers by building sustainable relationships across customer and internal leadership levels. Lead backlog and demand/supply reviews, manage inventory/DOI and demand vs. supply profiles, and drive on-time revenue forecasting. Coordinate cross-functional stakeholders to resolve operational issues across the product lifecycle (NPI, EOL) and support quarterly business reviews, consultative guidance, and continuous process improvement using analytics tools and AI-enabled capabilities.

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FursaFursa
AMD
AMD
1 day ago

Customer Operations Support Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 43 minutes agoStatus: Live

Job Summary

Own operational execution between AMD and its customers by building sustainable relationships across customer and internal leadership levels. Lead backlog and demand/supply reviews, manage inventory/DOI and demand vs. supply profiles, and drive on-time revenue forecasting. Coordinate cross-functional stakeholders to resolve operational issues across the product lifecycle (NPI, EOL) and support quarterly business reviews, consultative guidance, and continuous process improvement using analytics tools and AI-enabled capabilities.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Execute timely customer backlog reviews and collaborate with stakeholders (factory, finance, sales, customers) to resolve operational issues.
  • •Manage business across the product lifecycle, including NPI and EOL.
  • •Manage inventory and Days of Inventory (DOI) to prevent incurring inventory cost to AMD.
  • •Manage Demand vs. Supply profiles and monitor consumption/ordering patterns to perform demand/supply analysis.
  • •Drive on-time revenue forecasting and lead operational excellence through projects/process improvements, including quarterly business reviews and issue resolution support.

Pay and Benefits

Salary: USD 80,500 - 138,000 annually

Key Requirements

  • •Bachelor’s degree and/or equivalent industry-related experience.
  • •Understanding of business strategy with the ability to identify areas for process improvement.
  • •Strong problem-solving skills to implement solutions.
  • •Ability to write executive communications and deliver strong oral/presentation skills.
  • •Strong analytical skills with the ability to manage cross-functional dependencies and uncertainty.
Experience:Supply chain
Education:Bachelor's
Skills:Problem-solvingExecutive communicationOral communicationPresentation skillsConflict managementAnalytical thinkingCross-functional collaborationProject leadership
Languages:English
Tech Stack:ExcelPowerPointPower BIAI tools

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn