Lead Business Operations Associate In Training

Lead and mentor Business Operations Associates to ensure smooth day-to-day operations across store departments. Serve as Manager on Duty by directing workflow, resolving transaction questions, addressing customer concerns, and maintaining compliance with CarMax standards. Manage business office tasks including cash operations, safe handling, and security protocols, while processing and auditing paperwork for retail sales, appraisals, DMV transactions, and funding documentation. Provide exceptional customer service while completing required cross-functional training.