Remote Live Chat Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for members through live chat, providing timely, accurate support for benefits, services, and company policies. Help members navigate to appropriate care, handle sensitive information with discretion, and document each interaction in internal systems. Triage and escalate complex issues when needed while meeting KPIs for quality, satisfaction, and response times, staying current with training and updates.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with members via live chat in a timely, professional, and courteous manner.
•Provide accurate information about benefits, services, and company policies.
•Assist members in navigating services and accessing appropriate care.
•Handle sensitive and confidential member information with discretion.
•Document interactions and resolutions in internal systems, escalating complex issues when needed.

Pay and Benefits

Salary: USD 30 - 45 hourly

Key Requirements

•Proven experience in a customer-facing role, preferably in a contact centre or live chat environment.
•Exceptional written English skills, including strong grammar, spelling, and punctuation.
•High empathy and patience, with the ability to manage challenging conversations professionally.
•Strong problem-solving skills and attention to detail.
•Ability to work autonomously and manage time effectively in a remote setting.

Skills:CommunicationEmpathyProblem-solvingAttention to detailTime management

Languages:English

Tech Stack:CRMLive chat

Company Brief

Qureos

Website

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Qureos

4 days ago

Remote Live Chat Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with members via live chat in a timely, professional, and courteous manner.
•Provide accurate information about benefits, services, and company policies.
•Assist members in navigating services and accessing appropriate care.
•Handle sensitive and confidential member information with discretion.
•Document interactions and resolutions in internal systems, escalating complex issues when needed.

Pay and Benefits

Salary: USD 30 - 45 hourly

Key Requirements

•Proven experience in a customer-facing role, preferably in a contact centre or live chat environment.
•Exceptional written English skills, including strong grammar, spelling, and punctuation.
•High empathy and patience, with the ability to manage challenging conversations professionally.
•Strong problem-solving skills and attention to detail.
•Ability to work autonomously and manage time effectively in a remote setting.

Skills:CommunicationEmpathyProblem-solvingAttention to detailTime management

Languages:English

Tech Stack:CRMLive chat

Company Brief

Qureos

Website