Associate Managed Services Operations Specialist

NTT
Indonesia
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service focus","Communication","Organizational skills","Problem-solving","Working in a fast-paced environment"]

Support managed services delivery by planning, coordinating, and monitoring operational activities to achieve approved plans and continuously improve service delivery. Help manage shift rosters, handovers, client escalations, and “about to be breached” metric situations using dashboards. Assist in ensuring services meet SLA targets, improve operational effectiveness through required improvement plans, and collaborate with service teams to resolve client issues and propose solutions.

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FursaFursa
NTT
NTT
3 days ago

Associate Managed Services Operations Specialist

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Job Summary

Support managed services delivery by planning, coordinating, and monitoring operational activities to achieve approved plans and continuously improve service delivery. Help manage shift rosters, handovers, client escalations, and “about to be breached” metric situations using dashboards. Assist in ensuring services meet SLA targets, improve operational effectiveness through required improvement plans, and collaborate with service teams to resolve client issues and propose solutions.
Location: Indonesia
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Learn and support internal service delivery teams to plan, coordinate, and monitor operational activities and processes.
  • •Assist with managing the shift roster, shift handover processes, and shift escalations from clients.
  • •Dashboards key metrics and helps manage situations when metrics are about to be breached.
  • •Contribute to ensuring services meet stated SLA levels and enable cost-effective, client-centric delivery.
  • •Monitor operational effectiveness of support services and help develop and implement improvement plans.

Key Requirements

  • •Bachelor’s degree (or equivalent) in Information Technology, Business Administration, or a related field.
  • •ITIL foundation certification.
  • •Entry-level experience in managed service delivery within a large-scale (preferably multi-national) technology services environment.
  • •Experience in managed service delivery, including technical and service management exposure.
  • •Entry-level experience handling customer escalation situations and objection handling.
Experience:Managed servicesTechnology services
Education:Bachelor's in Information Technology or Business Administration
Skills:Customer service focusCommunicationOrganizational skillsProblem-solvingWorking in a fast-paced environment
Certifications:ITIL foundation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn