Medical Assistance Coordinator (Stevens Point, WI, US)

Zurich Insurance
Wisconsin
Workplace: HybridFull timeFunction: Healthcare (Clinical, Medical, Wellness)Education: high_schoolSkills: ["Communication","Empathy","Calm under pressure","Organizational skills","Multitasking"]

Coordinate medical assistance for travelers experiencing issues while away from home. Handle inbound calls, provide calm guidance and emotional reassurance, and arrange care by liaising with doctors, hospitals, clinics, and global assistance partners. Prioritize and manage multiple cases, apply policy and operational guidelines with sound judgment, and accurately document details in case management and policy systems. Work rotating shifts including evenings, weekends, and holidays.

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Zurich Insurance
Zurich Insurance
1 day ago

Medical Assistance Coordinator (Stevens Point, WI, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Coordinate medical assistance for travelers experiencing issues while away from home. Handle inbound calls, provide calm guidance and emotional reassurance, and arrange care by liaising with doctors, hospitals, clinics, and global assistance partners. Prioritize and manage multiple cases, apply policy and operational guidelines with sound judgment, and accurately document details in case management and policy systems. Work rotating shifts including evenings, weekends, and holidays.
Location: Wisconsin
Workplace: Hybrid
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

  • •Take inbound calls from clients experiencing medical situations while traveling.
  • •Provide calm, clear guidance and emotional reassurance to clients and their families.
  • •Coordinate medical services including doctor and facility referrals, prescription replacements, and medically related travel arrangements.
  • •Liaise with medical professionals, hospitals, clinics, and global assistance partners to ensure appropriate care.
  • •Assess situations using critical thinking and judgement, prioritise multiple cases, and accurately document details in case management and policy systems.

Pay and Benefits

Perks:Health Insurance401kEmployer MatchingEapPaid ParentalVolunteer Leave

Key Requirements

  • •High School Diploma or equivalent.
  • •Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role.
  • •Strong verbal communication to explain information clearly and compassionately.
  • •Ability to remain calm, empathetic, and professional when supporting people in distress.
  • •Strong organisational skills and attention to detail to document information accurately and thoroughly.
Experience:Customer serviceCall centreHealthcare coordinationTravel assistanceClient-facing
Education:High School
Skills:CommunicationEmpathyCalm under pressureOrganizational skillsMultitasking

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn