Customer Experience Lead (Keyholder) - Boston

RealReal
United States
Workplace: OnsiteFull timeUSD 26 - 30 hourlyFunction: Customer Success & Account ManagementSkills: ["Customer-focused","Self-motivated","Problem-solving","Organizational skills","Coaching/motivating"]

Drive best-in-class customer experiences on the retail sales floor while supporting consigned product intake, quality handling, and shipment preparation. Educate customers on sustainable luxury and The RealReal’s business structure, engage in suggestive selling, and maintain strong consignor relationships. Coordinate store opening/closing procedures, support management with training and motivating associates, and perform daily store tasks to ensure brand standards and smooth customer journeys.

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RealReal
RealReal
1 month ago

Customer Experience Lead (Keyholder) - Boston

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Drive best-in-class customer experiences on the retail sales floor while supporting consigned product intake, quality handling, and shipment preparation. Educate customers on sustainable luxury and The RealReal’s business structure, engage in suggestive selling, and maintain strong consignor relationships. Coordinate store opening/closing procedures, support management with training and motivating associates, and perform daily store tasks to ensure brand standards and smooth customer journeys.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive sales through customer engagement, suggestive selling, and sharing product knowledge
  • •Support consignment by clearly communicating the consignment process and setting expectations with consignors
  • •Review, process, and handle items for shipment while ensuring cataloging and TRR quality standards
  • •Perform and coordinate store opening and closing procedures in compliance with company procedures
  • •Support management with training, developing, coaching, and motivating team members

Pay and Benefits

Salary: USD 26 - 30 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionCommuter BenefitsPaid ParentalPaid LeavePaid Holidays

Key Requirements

  • •2+ years retail experience in a customer or business-facing position
  • •Ability to work flexible hours including holidays, evenings, and weekends
  • •Dedication to delivering an elevated experience to customers and employees
  • •Ability to problem solve to meet customer needs
  • •Strong organizational and time management skills to balance competing priorities
Experience:RetailLuxury retailConsignment retail
Skills:Customer-focusedSelf-motivatedProblem-solvingOrganizational skillsCoaching/motivating
Tech Stack:Google SuiteSalesforceMacIOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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