Customer Care Agent RSA with German (m/f/d)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Patience","Calm under pressure","Communication","Teamwork"]

Serve as the first point of contact for roadside emergencies in Allianz Partners’ Road Mobility division, handling inbound emergency calls and coordinating support. Triage and resolve straightforward cases, manage back-office volume by updating systems and working with service providers, and handle complex cross-border repatriation cases. Use AI-assisted tools and cloud-based systems to coordinate towing, repairs, rentals, transport, and escalations with empathy, accuracy, and calm under pressure.

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FursaFursa
Allianz
Allianz
1 week ago

Customer Care Agent RSA with German (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the first point of contact for roadside emergencies in Allianz Partners’ Road Mobility division, handling inbound emergency calls and coordinating support. Triage and resolve straightforward cases, manage back-office volume by updating systems and working with service providers, and handle complex cross-border repatriation cases. Use AI-assisted tools and cloud-based systems to coordinate towing, repairs, rentals, transport, and escalations with empathy, accuracy, and calm under pressure.
Location: Romania
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer inbound emergency calls, collect customer and vehicle information, and quickly assess situations accurately.
  • •Arrange roadside solutions such as towing, on-the-spot repairs (flat tire, battery jump-start), and replacement vehicle coordination.
  • •Process and coordinate system-generated cases, including emergency transport with service providers and updating case status and route changes in Allianz systems.
  • •Communicate with customers and providers to clarify location, route, estimated arrival times, and service availability; arrange secondary services like car rental, taxi, hotel, and train bookings.
  • •Handle complex cross-border stranded cases, repatriate vehicles, manage multi-step escalations, and work with AI-assisted tools while following data governance and ethical use standards.

Key Requirements

  • •Customer-first mindset with empathy, patience, and the ability to stay calm in emergency situations.
  • •German proficiency at B2 level or above for customer and provider coordination.
  • •English proficiency at B1 level or above for internal communication and cross-border case coordination.
  • •Strong verbal and written communication to manage calls, system updates, and provider coordination.
  • •Willingness to work shift-based hours, including evenings, nights, and weekends after training completion.
Skills:EmpathyPatienceCalm under pressureCommunicationTeamwork
Languages:GermanEnglish
Tech Stack:AIArtificial intelligenceMachine learningData analyticsCloud-based toolsDigital toolsDispatch tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn