Carousell Group

1 month ago

Chuyên viên kinh doanh - Account Manager (Chợ Tốt Xe)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Account Manager role focused on growing the Chợ Tốt Xe vehicle market in Vietnam, managing sellers, developing client relationships, and driving data-driven sales using AI insights and CRM systems to optimize outreach, impact, and revenue.

Location: Ho Chi Minh City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage and nurture Sellers across multiple channels; handle daily customer tickets and guide sellers to use the platform effectively
•Develop and expand the customer base using AI-driven insights to tailor solutions and upsell/cross-sell products and services
•Utilize the Sales Mate system to read customer insights, detect issues, and apply guided scripts; adjust approach based on feedback
•Monitor seller performance (revenue, listings, budget) and evaluate effectiveness of actions with a data-driven mindset
•Maintain and optimize pipeline and operational processes (CRM/ticket systems; SLA adherence) and contribute to system improvements and campaign executions

Pay and Benefits

Perks:Health InsuranceAnnual LeaveTraining

Key Requirements

•Experience in Sales/Account management of 2+ years, preferably in e-commerce, marketplace or automotive sectors
•Ability to access and utilize AI tools in work (willing to adapt methods to achieve expected results)
•Data-driven mindset, comfortable with dashboards, CRM, and supporting tools
•Strong communication skills and ability to handle direct interactions with sellers
•Disciplined in following processes (ticketing, SLA) while proactively improving efficiency

Experience:2+ yearsE-commerceMarketplaceVehicles

Skills:CommunicationProblem-solvingAnalyticalNegotiation

Languages:Vietnamese

Tech Stack:AICRMDashboardSales Mate

Company Brief

Carousell Group

Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: Singapore, Singapore

Founded: 2012

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Carousell Group

1 month ago

Chuyên viên kinh doanh - Account Manager (Chợ Tốt Xe)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Ho Chi Minh City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage and nurture Sellers across multiple channels; handle daily customer tickets and guide sellers to use the platform effectively
•Develop and expand the customer base using AI-driven insights to tailor solutions and upsell/cross-sell products and services
•Utilize the Sales Mate system to read customer insights, detect issues, and apply guided scripts; adjust approach based on feedback
•Monitor seller performance (revenue, listings, budget) and evaluate effectiveness of actions with a data-driven mindset
•Maintain and optimize pipeline and operational processes (CRM/ticket systems; SLA adherence) and contribute to system improvements and campaign executions

Pay and Benefits

Perks:Health InsuranceAnnual LeaveTraining

Key Requirements

•Experience in Sales/Account management of 2+ years, preferably in e-commerce, marketplace or automotive sectors
•Ability to access and utilize AI tools in work (willing to adapt methods to achieve expected results)
•Data-driven mindset, comfortable with dashboards, CRM, and supporting tools
•Strong communication skills and ability to handle direct interactions with sellers
•Disciplined in following processes (ticketing, SLA) while proactively improving efficiency

Experience:2+ yearsE-commerceMarketplaceVehicles

Skills:CommunicationProblem-solvingAnalyticalNegotiation

Languages:Vietnamese

Tech Stack:AICRMDashboardSales Mate

Company Brief

Carousell Group

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: Singapore, Singapore

Founded: 2012

Glassdoor: 3.7

Website LinkedIn Glassdoor