NTT

1 month ago

Helpdesk Associate-IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users, guiding them on IT devices, applications, and processes. Log, update, and escalate support issues, and support IT onboarding for new users. Partner with internal IT teams on testing, integration, and maintenance while identifying and implementing process and technology improvements. Work rotating 24/7 shifts (work from office mandatory) as part of a diverse global team.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support all IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement process and technology improvements to support business users and the internal IT team.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work with diverse stakeholders.
•Strong troubleshooting, bug-finding, and resolution skills.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
•Ability to work independently within a diverse global team and be willing to learn other IT business areas.

Skills:Customer serviceCommunicationTroubleshootingProblem-solvingTeamwork

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environmentIT onboarding

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT