Night Caretaker / Guest Service Agent

Minor International
Australia
Workplace: OnsitePart time27.97 - 41.96 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Interpersonal skills","Attention to detail","Problem-solving","Reliability"]

Serve as the primary overnight point of contact, delivering warm, professional guest service while supporting front office operations. Process reservations, check-ins, check-outs, and guest transactions with strict confidentiality. Monitor the property for security, cleanliness, and presentation, handle guest requests and emergencies, complete nightly operational/admin tasks, and report maintenance or safety issues.

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FursaFursa
Minor International
Minor International
16 hours ago

Night Caretaker / Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary overnight point of contact, delivering warm, professional guest service while supporting front office operations. Process reservations, check-ins, check-outs, and guest transactions with strict confidentiality. Monitor the property for security, cleanliness, and presentation, handle guest requests and emergencies, complete nightly operational/admin tasks, and report maintenance or safety issues.
Location: Australia
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm, professional welcome to guests and manage late arrivals, departures, and overnight enquiries.
  • •Maintain clear, courteous communication with guests and colleagues, assisting promptly and resolving issues efficiently.
  • •Accurately process reservations, check-ins, check-outs, and guest account transactions while ensuring confidentiality of guest information.
  • •Monitor the property overnight to maintain security, cleanliness, and presentation standards across designated areas, including housekeeping in common areas.
  • •Respond to guest requests, concerns, and emergencies; complete nightly operational and administrative tasks, and report maintenance, safety, or operational issues.

Pay and Benefits

Salary: 27.97 - 41.96 hourly
Perks:Health InsuranceParental LeavePaid Leave

Key Requirements

  • •Demonstrated background in hotel operations, hospitality, customer service, or a similar guest-facing environment.
  • •Exceptional communication and interpersonal skills, staying professional and composed when handling guest enquiries and concerns.
  • •Strong computer literacy and the ability to learn and use property management and reservation systems effectively.
  • •Proactive, service-focused mindset with a commitment to resolving issues efficiently and delivering outstanding guest experiences.
  • •High attention to detail and the ability to work independently while managing multiple priorities during overnight operations.
Experience:HospitalityCustomer service
Skills:CommunicationInterpersonal skillsAttention to detailProblem-solvingReliability
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn