Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsSkills: []

Lead a team of telesales agents to drive outbound sales activities toward achieving sales targets. Own telesales strategy and objective setting, monitoring performance, productivity, and service standards through metrics and coaching. Plan and schedule workshops and projects to generate qualified leads, manage lead quality targets, and develop winning scripts and value propositions. Recruit, train, certify, and deploy agents, and manage operational workforce decisions including shifts, leave, and capacity planning.

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FursaFursa
Mashreq
Mashreq
1 month ago

Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead a team of telesales agents to drive outbound sales activities toward achieving sales targets. Own telesales strategy and objective setting, monitoring performance, productivity, and service standards through metrics and coaching. Plan and schedule workshops and projects to generate qualified leads, manage lead quality targets, and develop winning scripts and value propositions. Recruit, train, certify, and deploy agents, and manage operational workforce decisions including shifts, leave, and capacity planning.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Manage a team of telesales agents and ensure telesales activities meet sales targets.
  • •Develop and implement telesales strategies, set challenging targets, and ensure targets are achieved.
  • •Maintain service standards by monitoring, evaluating, and measuring performance for productivity and efficiency.
  • •Drive lead generation execution by planning and scheduling projects/workshops, managing capacity, and improving lead qualification (unqualified leads below 3%).
  • •Recruit, train, certify, and deploy agents; provide call monitoring, coaching, and feedback; set performance metrics and conduct appraisals (MBO reviews).

Key Requirements

Languages:US

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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