Mashreq

3 days ago

Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead a team of telesales agents to drive outbound sales activities toward achieving sales targets. Own telesales strategy and objective setting, monitoring performance, productivity, and service standards through metrics and coaching. Plan and schedule workshops and projects to generate qualified leads, manage lead quality targets, and develop winning scripts and value propositions. Recruit, train, certify, and deploy agents, and manage operational workforce decisions including shifts, leave, and capacity planning.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Supply Chain & Logistics

Seniority: Manager level

Key Responsibilities

•Manage a team of telesales agents and ensure telesales activities meet sales targets.
•Develop and implement telesales strategies, set challenging targets, and ensure targets are achieved.
•Maintain service standards by monitoring, evaluating, and measuring performance for productivity and efficiency.
•Drive lead generation execution by planning and scheduling projects/workshops, managing capacity, and improving lead qualification (unqualified leads below 3%).
•Recruit, train, certify, and deploy agents; provide call monitoring, coaching, and feedback; set performance metrics and conduct appraisals (MBO reviews).

Key Requirements

Languages:US

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

3 days ago

Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Supply Chain & Logistics

Seniority: Manager level

Key Responsibilities

•Manage a team of telesales agents and ensure telesales activities meet sales targets.
•Develop and implement telesales strategies, set challenging targets, and ensure targets are achieved.
•Maintain service standards by monitoring, evaluating, and measuring performance for productivity and efficiency.
•Drive lead generation execution by planning and scheduling projects/workshops, managing capacity, and improving lead qualification (unqualified leads below 3%).
•Recruit, train, certify, and deploy agents; provide call monitoring, coaching, and feedback; set performance metrics and conduct appraisals (MBO reviews).

Key Requirements

Languages:US

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor