Strategic Customer Success Manager

Samsara
Canada
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Emotional intelligence","Relationship-building","Problem-solving","Leadership"]

Strategic Customer Success Manager for Samsara’s largest fleet customers in a remote Canada-based role. Partner with Sales, Support, Sales Engineering and Product to drive value, orchestrate executive reviews, and co-create success plans that improve safety, efficiency and sustainability of customers’ operations. Travel up to 25-40% and mentor cross-functional teams in a hyper-growth, public company environment.

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Samsara
Samsara
2 months ago

Strategic Customer Success Manager

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Last checked: 13 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager for Samsara’s largest fleet customers in a remote Canada-based role. Partner with Sales, Support, Sales Engineering and Product to drive value, orchestrate executive reviews, and co-create success plans that improve safety, efficiency and sustainability of customers’ operations. Travel up to 25-40% and mentor cross-functional teams in a hyper-growth, public company environment.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
  • •Compose joint success plans with customers, outlining objectives, metrics, and timelines, and effectively removing barriers to achieving business value.
  • •Orchestrate executive business reviews with customers’ decision-makers and Samsara’s executive leadership to review past successes and align on upcoming goals.
  • •Conduct workshops with customers to understand current operations and recommend workflow changes to maximize Samsara product value.
  • •Deeply understand the Samsara platform’s capabilities and explain them to diverse businesses across industries.
Travel: Medium travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

  • •6+ years of work experience in senior Customer Success, account management, or strategic consulting
  • •Experience supporting Enterprise SaaS and/or Fortune 500 companies
  • •Strong priority management and high emotional intelligence in a demanding, high-visibility role
  • •Experience supporting or working with technical products
  • •Solutions-oriented with strong problem-solving skills
Experience:6+ yearsEnterprise SaaSFortune 500IoTSaaS
Education:Bachelor's
Skills:CommunicationEmotional intelligenceRelationship-buildingProblem-solvingLeadership
Languages:English

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn