Samsara

4 weeks ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager for Samsara’s largest fleet customers in a remote Canada-based role. Partner with Sales, Support, Sales Engineering and Product to drive value, orchestrate executive reviews, and co-create success plans that improve safety, efficiency and sustainability of customers’ operations. Travel up to 25-40% and mentor cross-functional teams in a hyper-growth, public company environment.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
•Compose joint success plans with customers, outlining objectives, metrics, and timelines, and effectively removing barriers to achieving business value.
•Orchestrate executive business reviews with customers’ decision-makers and Samsara’s executive leadership to review past successes and align on upcoming goals.
•Conduct workshops with customers to understand current operations and recommend workflow changes to maximize Samsara product value.
•Deeply understand the Samsara platform’s capabilities and explain them to diverse businesses across industries.

Travel: Medium travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•6+ years of work experience in senior Customer Success, account management, or strategic consulting
•Experience supporting Enterprise SaaS and/or Fortune 500 companies
•Strong priority management and high emotional intelligence in a demanding, high-visibility role
•Experience supporting or working with technical products
•Solutions-oriented with strong problem-solving skills

Experience:6+ yearsEnterprise SaaSFortune 500IoTSaaS

Education:Bachelor's

Skills:CommunicationEmotional intelligenceRelationship-buildingProblem-solvingLeadership

Languages:English

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

4 weeks ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
•Compose joint success plans with customers, outlining objectives, metrics, and timelines, and effectively removing barriers to achieving business value.
•Orchestrate executive business reviews with customers’ decision-makers and Samsara’s executive leadership to review past successes and align on upcoming goals.
•Conduct workshops with customers to understand current operations and recommend workflow changes to maximize Samsara product value.
•Deeply understand the Samsara platform’s capabilities and explain them to diverse businesses across industries.

Travel: Medium travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•6+ years of work experience in senior Customer Success, account management, or strategic consulting
•Experience supporting Enterprise SaaS and/or Fortune 500 companies
•Strong priority management and high emotional intelligence in a demanding, high-visibility role
•Experience supporting or working with technical products
•Solutions-oriented with strong problem-solving skills

Experience:6+ yearsEnterprise SaaSFortune 500IoTSaaS

Education:Bachelor's

Skills:CommunicationEmotional intelligenceRelationship-buildingProblem-solvingLeadership

Languages:English

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn