Customer Success Associate - Technical Support (Field work)

Twin Health
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: certificationSkills: ["Communication","Problem-solving","Analytical skills","Independent work","Reliability"]

Provide hands-on technical support to members in Hyderabad by guiding them through CGM patch setup, sensor pairing, and device troubleshooting. Diagnose and resolve technical issues, escalating complex cases when needed, and share practical maintenance tips. Maintain accurate patient interaction records and documentation, ensuring empathetic, timely assistance that improves the overall user experience, while also supporting ad hoc operations such as events, lead generation, and inventory management.

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FursaFursa
Twin Health
Twin Health
2 days ago

Customer Success Associate - Technical Support (Field work)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide hands-on technical support to members in Hyderabad by guiding them through CGM patch setup, sensor pairing, and device troubleshooting. Diagnose and resolve technical issues, escalating complex cases when needed, and share practical maintenance tips. Maintain accurate patient interaction records and documentation, ensuring empathetic, timely assistance that improves the overall user experience, while also supporting ad hoc operations such as events, lead generation, and inventory management.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist patients in fixing CGM patches, pairing sensors, and setting up devices.
  • •Identify and resolve technical issues, escalating complex cases when necessary.
  • •Provide basic troubleshooting tips and best practices for device maintenance.
  • •Maintain patient interaction records and necessary documentation.
  • •Deliver empathetic and efficient support to enhance the user experience, and support ad hoc operations such as events, lead generation, and inventory management.

Key Requirements

  • •1+ year of experience in customer technical support or a technical support role.
  • •B.Sc. or Diploma in Computer Science or a relevant technical degree.
  • •Ability to convey complex technical information clearly and effectively.
  • •Strong analytical and problem-solving skills with a patient-centric approach.
  • •Proficiency using video conferencing platforms, messaging apps, and remote support tools.
Experience:1+ years
Education:Certification / Diploma
Skills:CommunicationProblem-solvingAnalytical skillsIndependent workReliability
Languages:EnglishTeluguHindi
Tech Stack:CGMSmartwatchVideo conferencing platformsMessaging appsRemote support tools

Company Brief

Twin Health
Provides an AI-driven metabolic health platform that creates a personalized 'digital twin' to help prevent, manage, and reverse chronic metabolic conditions like diabetes through continuous data, coaching, and clinical care.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn