Amcor

1 day ago

Customer Care Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Ensure accurate, compliant item and customer data for the Foodservice market within RPSNA, supporting ISCC item integrity, pricing adherence, and required reporting. Monitor and resolve ISCC exclusion reports, provide foundational data for the Sustainability Team, and maintain customer-facing portals for returns, credits, and product inquiries. When needed, troubleshoot EDI connectivity and manage item data synchronization through OneWorldSync to support order-to-cash and reliable customer information.

Location: Indianapolis, Indiana

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive and monitor proper date and item management for ISCC items in the Cust Main Screen.
•Monitor item pricing structure to adhere to ISCC pricing guidelines and produce monthly/yearly ISCC item reporting.
•Monitor, investigate, and resolve ISCC exclusion reports.
•Provide foundational data for the Sustainability Team and maintain customer portal information for product inquiries, returns, and credits.
•When required, maintain and troubleshoot EDI connectivity and synchronize GDSN item attributes via OneWorldSync Portal, including new item uploads and updates.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveLife InsuranceHsa/fsa

Key Requirements

•2+ years of experience in customer service or data analytics.
•Proficiency in Microsoft Excel and related Office applications.
•Strong verbal and written communication skills with external and internal customers.
•Experience with JD Edwards, including item set up and customer cross reference/Bill of Material.
•Organized, detail-oriented multi-tasking skills.

Experience:2+ years

Skills:CommunicationOrganizationMulti-tasking

Tech Stack:Microsoft ExcelMicrosoft OfficeJD EdwardsEDIISCCCustomer PortalOneWorldSync PortalGDSN

Company Brief

Amcor

Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.

Industry: Printing & Packaging

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1860

Website LinkedIn

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Amcor

1 day ago

Customer Care Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Indianapolis, Indiana

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive and monitor proper date and item management for ISCC items in the Cust Main Screen.
•Monitor item pricing structure to adhere to ISCC pricing guidelines and produce monthly/yearly ISCC item reporting.
•Monitor, investigate, and resolve ISCC exclusion reports.
•Provide foundational data for the Sustainability Team and maintain customer portal information for product inquiries, returns, and credits.
•When required, maintain and troubleshoot EDI connectivity and synchronize GDSN item attributes via OneWorldSync Portal, including new item uploads and updates.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveLife InsuranceHsa/fsa

Key Requirements

•2+ years of experience in customer service or data analytics.
•Proficiency in Microsoft Excel and related Office applications.
•Strong verbal and written communication skills with external and internal customers.
•Experience with JD Edwards, including item set up and customer cross reference/Bill of Material.
•Organized, detail-oriented multi-tasking skills.

Experience:2+ years

Skills:CommunicationOrganizationMulti-tasking

Tech Stack:Microsoft ExcelMicrosoft OfficeJD EdwardsEDIISCCCustomer PortalOneWorldSync PortalGDSN

Company Brief

Amcor

Industry: Printing & Packaging

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1860

Website LinkedIn