Carvana

2 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great customer experience. Load and unload vehicles, inspect haulers for safe operation, complete customer paperwork, and add thorough notes in the customer tracking system. Drive safely while maintaining a clean record under Carvana’s CMV Driver Qualification policy, working rotating shifts and 7-days-a-week schedules.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver vehicles directly to customers’ doors using custom car haulers.
•Load/unload vehicles and inspect the car hauler to ensure vehicles maintain safe-to-drive conditions.
•Complete customer paperwork and enter thorough notes in the customer tracking system.
•Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
•Maintain readiness for rotating days off and one of the listed shift schedules (7am-5pm, 9am-7pm, or 11am-9pm).

Pay and Benefits

Salary: USD 22 - 24 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveEquityOvertime

Key Requirements

•At least 2 years of customer-facing experience.
•Must be at least 21 years of age and possess a valid driver’s license.
•Ability to perform physically demanding tasks including detailing vehicles and loading/unloading; 8+ hours of standing/walking; ability to lift/push/pull 50 lbs.
•Must be able to read, write, speak and understand English.
•Must pass a drug test and obtain a DOT Medical Card (Notary and state-specific licensing requirements may be needed within the first 90 days).

Experience:2+ years

Skills:Self-motivatedCustomer-focusedCommunication

Licenses:Driver's licenseChauffeur's license (state-specific)Vehicle Verifier license (California)Salesperson license (state-specific)

Certifications:DOT Medical CardNotary (state-specific)

Languages:English

Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tempe, United States

Founded: 2012

Website LinkedIn

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Carvana

2 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver vehicles directly to customers’ doors using custom car haulers.
•Load/unload vehicles and inspect the car hauler to ensure vehicles maintain safe-to-drive conditions.
•Complete customer paperwork and enter thorough notes in the customer tracking system.
•Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
•Maintain readiness for rotating days off and one of the listed shift schedules (7am-5pm, 9am-7pm, or 11am-9pm).

Pay and Benefits

Salary: USD 22 - 24 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveEquityOvertime

Key Requirements

•At least 2 years of customer-facing experience.
•Must be at least 21 years of age and possess a valid driver’s license.
•Ability to perform physically demanding tasks including detailing vehicles and loading/unloading; 8+ hours of standing/walking; ability to lift/push/pull 50 lbs.
•Must be able to read, write, speak and understand English.
•Must pass a drug test and obtain a DOT Medical Card (Notary and state-specific licensing requirements may be needed within the first 90 days).

Experience:2+ years

Skills:Self-motivatedCustomer-focusedCommunication

Licenses:Driver's licenseChauffeur's license (state-specific)Vehicle Verifier license (California)Salesperson license (state-specific)

Certifications:DOT Medical CardNotary (state-specific)

Languages:English

Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tempe, United States

Founded: 2012

Website LinkedIn