Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Customer-focused","Communication"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great customer experience. Load and unload vehicles, inspect haulers for safe operation, complete customer paperwork, and add thorough notes in the customer tracking system. Drive safely while maintaining a clean record under Carvana’s CMV Driver Qualification policy, working rotating shifts and 7-days-a-week schedules.

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FursaFursa
Carvana
Carvana
4 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great customer experience. Load and unload vehicles, inspect haulers for safe operation, complete customer paperwork, and add thorough notes in the customer tracking system. Drive safely while maintaining a clean record under Carvana’s CMV Driver Qualification policy, working rotating shifts and 7-days-a-week schedules.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers.
  • •Load/unload vehicles and inspect the car hauler to ensure vehicles maintain safe-to-drive conditions.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Maintain readiness for rotating days off and one of the listed shift schedules (7am-5pm, 9am-7pm, or 11am-9pm).

Pay and Benefits

Salary: USD 22 - 24 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading; 8+ hours of standing/walking; ability to lift/push/pull 50 lbs.
  • •Must be able to read, write, speak and understand English.
  • •Must pass a drug test and obtain a DOT Medical Card (Notary and state-specific licensing requirements may be needed within the first 90 days).
Experience:2+ years
Skills:Self-motivatedCustomer-focusedCommunication
Licenses:Driver's licenseChauffeur's license (state-specific)Vehicle Verifier license (California)Salesperson license (state-specific)
Certifications:DOT Medical CardNotary (state-specific)
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn