FB Financial

1 month ago

IT Site Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide top-notch IT support in a local office and for FirstBank personnel working remotely, handling help-line inquiries, hands-on troubleshooting, hardware/software setup for new hires, terminations, and transfers. Collaborate with IT teams on LAN/WAN issues, maintain documentation, ensure security procedures, and assist with inventory and procedures while traveling up to 25% as needed.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Provide responsive, timely support to all end-user questions and support requests. Answer the support help line, resolve the problem, document in the Service Desk Tool and ensure follow-through if the call is passed to another person.
•Set end-user expectations for resolution time and communicate changes in status as necessary.
•Work closely with other IT staff to insure clear communication on outstanding issues and user problems. Work as a team to distribute outstanding support problems and/or requests to even workload, establish priorities, and meet deadlines.
•Desktop support for all FirstBank standard applications including but not limited to Microsoft Windows, Office, mobile devices, and associated applications.
•Work directly with Network and/or Application group to resolve difficult problems including LAN, WAN, and special application issues.
•Perform installation, configuration and upgrades of desktop hardware and software as determined by IT and FirstBank established procedures.
•Responsible for adhering to FirstBank established security procedures.
•Assists with hardware inventory to make sure it is up-to-date and accurate, maintaining proper inventory levels for new hires, replacement of frequently needed parts and redundancy factors and communicating low inventory levels.
•Assists with maintenance of documentation of IT procedures, system configuration standards, maintenance, and upgrades.
•Identify potential problems (out of disk space, virus found), report to the Network group for resolution.
•Provide exceptional customer service to all FirstBank associates and partners.
•Approximately 10-25% travel, some overnight travel is required.

Travel: Low travel

Key Requirements

•Minimum Associate Degree in IT, or equivalent work experience
•Intermediate to advanced hardware troubleshooting and repair skills
•Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable
•ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable
•Basic administration of Microsoft Active Directory, Exchange and Windows environment

Experience:Information Technology

Education:Associate's

Skills:Customer serviceCommunicationProblem-solvingTeamworkDocumentation

Certifications:ITIL FoundationsA+MCSA/MCSECCNA

Languages:English

Tech Stack:WindowsOfficeActive DirectoryExchangeLANWANCiscoShoreTel

Company Brief

FB Financial

FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.

Industry: Banking

Growth: Established Company

Headquarters: Nashville, United States

Website

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FB Financial

1 month ago

IT Site Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Provide responsive, timely support to all end-user questions and support requests. Answer the support help line, resolve the problem, document in the Service Desk Tool and ensure follow-through if the call is passed to another person.
•Set end-user expectations for resolution time and communicate changes in status as necessary.
•Work closely with other IT staff to insure clear communication on outstanding issues and user problems. Work as a team to distribute outstanding support problems and/or requests to even workload, establish priorities, and meet deadlines.
•Desktop support for all FirstBank standard applications including but not limited to Microsoft Windows, Office, mobile devices, and associated applications.
•Work directly with Network and/or Application group to resolve difficult problems including LAN, WAN, and special application issues.
•Perform installation, configuration and upgrades of desktop hardware and software as determined by IT and FirstBank established procedures.
•Responsible for adhering to FirstBank established security procedures.
•Assists with hardware inventory to make sure it is up-to-date and accurate, maintaining proper inventory levels for new hires, replacement of frequently needed parts and redundancy factors and communicating low inventory levels.
•Assists with maintenance of documentation of IT procedures, system configuration standards, maintenance, and upgrades.
•Identify potential problems (out of disk space, virus found), report to the Network group for resolution.
•Provide exceptional customer service to all FirstBank associates and partners.
•Approximately 10-25% travel, some overnight travel is required.

Travel: Low travel

Key Requirements

•Minimum Associate Degree in IT, or equivalent work experience
•Intermediate to advanced hardware troubleshooting and repair skills
•Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable
•ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable
•Basic administration of Microsoft Active Directory, Exchange and Windows environment

Experience:Information Technology

Education:Associate's

Skills:Customer serviceCommunicationProblem-solvingTeamworkDocumentation

Certifications:ITIL FoundationsA+MCSA/MCSECCNA

Languages:English

Tech Stack:WindowsOfficeActive DirectoryExchangeLANWANCiscoShoreTel

Company Brief

FB Financial

Industry: Banking

Growth: Established Company

Headquarters: Nashville, United States

Website