Cisco

1 month ago

Director, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead Cisco’s CX organization to drive adoption, value realization, and revenue growth across the portfolio of products, software, and services. Manage a cross-functional team of CX principals/managers, CSms, and CPMs, owning end-to-end outcomes, renewals, and strategic customer partnerships with data-driven decision making.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead a team of CX Principals/Managers, CSms, and CPMs to drive adoption and value realization across Cisco’s portfolio.
•Own end-to-end CX services revenue, margin, and software adoption KPIs for your customer segment.
•Develop and execute strategies with executive customers to enable success and renewals, aligning with cross-functional partners.
•Mentor and coach teams, influence stakeholders, and ensure delivery of outcomes aligned with customer goals.
•Stay up-to-date with Cisco technologies and industry trends to provide expert guidance and drive ARR and services growth.

Key Requirements

•Leadership experience managing Customer Experience or Customer Success teams
•Proven ability to own revenue and P&L for a customer segment
•Strong stakeholder management and executive communication skills
•Experience driving software/service adoption and renewal risk mitigation
•Strategic thinker with data-driven decision making and cross-functional collaboration

Experience:Enterprise softwareTechnology services

Skills:LeadershipCommunicationStakeholder managementProblem-solvingStrategic thinking

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Director, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead a team of CX Principals/Managers, CSms, and CPMs to drive adoption and value realization across Cisco’s portfolio.
•Own end-to-end CX services revenue, margin, and software adoption KPIs for your customer segment.
•Develop and execute strategies with executive customers to enable success and renewals, aligning with cross-functional partners.
•Mentor and coach teams, influence stakeholders, and ensure delivery of outcomes aligned with customer goals.
•Stay up-to-date with Cisco technologies and industry trends to provide expert guidance and drive ARR and services growth.

Key Requirements

•Leadership experience managing Customer Experience or Customer Success teams
•Proven ability to own revenue and P&L for a customer segment
•Strong stakeholder management and executive communication skills
•Experience driving software/service adoption and renewal risk mitigation
•Strategic thinker with data-driven decision making and cross-functional collaboration

Experience:Enterprise softwareTechnology services

Skills:LeadershipCommunicationStakeholder managementProblem-solvingStrategic thinking

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor