HelpDesk Engineer - Platform

SKELAR
Ukraine
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Teamwork","Customer service"]

Join SKELAR as a Junior HelpDesk Engineer in Lviv to build a reliable technical foundation for our AI-native team. You’ll configure workstations from MacBooks to corporate networks, manage ticket workflows, support internal users, and help run online events. You’ll work with macOS-first environments (plus Windows/Linux), enterprise tools (Google Workspace, Okta), and AI-assisted processes to improve daily support.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SKELAR
SKELAR
2 months ago

HelpDesk Engineer - Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join SKELAR as a Junior HelpDesk Engineer in Lviv to build a reliable technical foundation for our AI-native team. You’ll configure workstations from MacBooks to corporate networks, manage ticket workflows, support internal users, and help run online events. You’ll work with macOS-first environments (plus Windows/Linux), enterprise tools (Google Workspace, Okta), and AI-assisted processes to improve daily support.
Location: Ukraine
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Prepare and set up workstations for new employees at the Lviv office
  • •Maintain asset lifecycle from procurement to disposal
  • •Handle user requests in the ticketing system and adhere to SLA
  • •Perform basic maintenance of the office network infrastructure (patching, switching)
  • •Organize and provide technical support for online broadcasts for internal communications

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •IT support experience of 6 months or completed IT-focused education
  • •Solid understanding and experience administering macOS (priority) as well as Windows/Linux
  • •Practical understanding of networking technologies (basic switch configuration, L1/L2, Wi‑Fi)
  • •Experience assembling, disassembling and diagnosing hardware
  • •High empathy, service orientation and communication skills
  • •Understanding of Service Desk principles and ticket systems
Experience:ITSupport
Skills:CommunicationEmpathyProblem-solvingTeamworkCustomer service
Languages:EnglishUkrainian
Tech Stack:MacOSWindowsLinuxNetworkingOktaGoogle WorkspaceSlackOBS StudioJira Service DeskZendesk

Company Brief

SKELAR
Skelar develops cloud-native software solutions and developer tools, focusing on bespoke SaaS products and technical consultancy to help organizations build and deploy scalable applications and integrations.
Industry: Developer Tools
Website