Director, People Operations

Shield AI
San Diego, Dallas
Workplace: OnsiteFull timeUSD 160,000 - 250,000 annuallyFunction: People, HR & TalentExperience: 15+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management"]

Lead and evolve the People Operations function, defining the operating model and multi-year roadmap across interviewing, hiring, onboarding, and the employee lifecycle. Own day-to-day service delivery and scale the team with KPIs, operating rhythms, and continuous process improvement. Transform operations into a self-service, AI-enabled support model with governance, knowledge management, analytics, and technology roadmapping using platforms like UKG, Jira Service Management, and Ashby.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Shield AI
Shield AI
1 month ago

Director, People Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead and evolve the People Operations function, defining the operating model and multi-year roadmap across interviewing, hiring, onboarding, and the employee lifecycle. Own day-to-day service delivery and scale the team with KPIs, operating rhythms, and continuous process improvement. Transform operations into a self-service, AI-enabled support model with governance, knowledge management, analytics, and technology roadmapping using platforms like UKG, Jira Service Management, and Ashby.
Location: San Diego, Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Director level

Key Responsibilities

  • •Define and execute a unified People Operations vision, operating model, and multi-year roadmap across candidate interviewing, hiring, onboarding, and the employee lifecycle.
  • •Lead day-to-day People Operations service delivery and scale the function with accountability for team performance and outcomes.
  • •Transform People Operations into a self-service-first, AI-enabled support model, including service delivery architecture and governance.
  • •Own end-to-end workforce lifecycle processes and drive process redesign, policies, documentation, controls, and audit readiness.
  • •Partner across HRIS, IT, Talent Acquisition, Digital, HR, Payroll, Legal, and Finance to deliver a People Operations technology roadmap and measurable service performance.

Pay and Benefits

Salary: USD 160,000 - 250,000 annually

Key Requirements

  • •Bachelor’s degree in Human Resources, Business Administration, or related field.
  • •15+ years of progressive HR or People Operations experience in complex or high-growth environments.
  • •7+ years leading People Operations or HR Shared Services teams.
  • •Experience designing and scaling shared services and service delivery models.
  • •Proven track record of operational transformation, including automation and AI-enabled solutions.
Experience:15+ yearsHRPeople OperationsHigh-growth environments
Education:Bachelor's in Human Resources, Business Administration, or related field
Skills:LeadershipCommunicationStakeholder management
Certifications:SHRM-SCPSPHRPMPLean Six SigmaITIL
Tech Stack:HRISUKGJira Service ManagementAshbyAutomationCase managementDigital support channelsKnowledge management systemsAnalyticsDashboardsSLAsKPIsService metrics

Company Brief

Shield AI
Develops AI-powered autonomy and software for military aircraft and drones to enable autonomous ISR and combat missions, integrating perception, navigation, and mission planning for defense customers.
Industry: Defense Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series E+
Headquarters: San Diego, United States
Founded: 2015
WebsiteLinkedIn