Business Development Associate (Ha Noi)

HSBC
Vietnam
Workplace: OnsiteFull timeFunction: Business Development & PartnershipsExperience: 1+ yearsEducation: bachelorsSkills: ["Multitasking","Time management","Communication","Customer service orientation","Attention to detail"]

Support the sales team to achieve sales excellence by processing post-application and sales workflows with internal stakeholders to enable smooth customer service and sales delivery. Manage reporting and analytics for Mobile Sales, producing trends and key statistics to improve efficiency. Provide responsive customer support for account enquiries and maintenance, assist with investigations (SNAG items), and coordinate with Service Delivery to ensure customer needs are met. Contribute to operational improvements while following HSBC control standards and compliance requirements.

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FursaFursa
HSBC
HSBC
2 months ago

Business Development Associate (Ha Noi)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support the sales team to achieve sales excellence by processing post-application and sales workflows with internal stakeholders to enable smooth customer service and sales delivery. Manage reporting and analytics for Mobile Sales, producing trends and key statistics to improve efficiency. Provide responsive customer support for account enquiries and maintenance, assist with investigations (SNAG items), and coordinate with Service Delivery to ensure customer needs are met. Contribute to operational improvements while following HSBC control standards and compliance requirements.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Process post-application and sales processes with internal stakeholders to facilitate smooth customer service and sales delivery.
  • •Manage reporting elements and generate trends, analysis, key statistics, reports, and data to improve Mobile Sales efficiency and productivity.
  • •Provide support to the RBWM business by assisting customers with account enquiries and ongoing account maintenance.
  • •Assist the sales team on SNAG (investigation) items and support fulfillment of sales and customer needs.
  • •Act as customer interface with Service Delivery to ensure facilities are executed efficiently and accurately, while contributing to operational improvements and maintaining compliance standards.

Key Requirements

  • •University/College degree with 1 year of work experience in a relevant field.
  • •Ability to multitask, work under pressure, and meet tight deadlines with good time management.
  • •Excellent customer service orientation and good communication skills.
  • •Strong capacity to handle details and workflow processes efficiently and effectively.
  • •Strong competency in Microsoft Office (especially Word and Excel; very strong Excel/Access skills required for MI focus).
  • •Fluent in Vietnamese; bilingual capability (English/Mandarin) is an added advantage.
Experience:1+ years
Education:Bachelor's
Skills:MultitaskingTime managementCommunicationCustomer service orientationAttention to detail
Languages:VietnameseEnglishMandarin
Tech Stack:Microsoft OfficeWordExcelAccess

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn