Associate IT Service Desk Engineer

D360 Bank
Riyadh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Flexible","Learning Agility","Analytical Skills","Customer Service Management"]

Support employees with IT-related technical help by troubleshooting hardware and software issues, responding to alerts and service requests, and providing effective L1 customer support. Monitor system availability, latency, and overall health, diagnose server or network alerts, and communicate promptly with product teams about incidents impacting operations. Participate in testing applications for new desktop builds, produce training materials, and continually build technical skills to help meet SLA targets.

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FursaFursa
D360 Bank
D360 Bank
3 days ago

Associate IT Service Desk Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support employees with IT-related technical help by troubleshooting hardware and software issues, responding to alerts and service requests, and providing effective L1 customer support. Monitor system availability, latency, and overall health, diagnose server or network alerts, and communicate promptly with product teams about incidents impacting operations. Participate in testing applications for new desktop builds, produce training materials, and continually build technical skills to help meet SLA targets.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Maintain services by measuring and monitoring availability, latency, and overall system health.
  • •Troubleshoot issues and analyze system performance; diagnose server or network alerts and events.
  • •Respond to alarms/alerts promptly and manage incidents affecting efficient operations.
  • •Provide L1 help desk support and take ownership of calls while researching solutions.
  • •Develop training materials and procedures; train users on properly using hardware and software.

Key Requirements

  • •Recommended 3 to 5 years of equivalent experience demonstrating required competencies and experience.
  • •Tertiary-level qualification from an internationally recognized institution.
  • •Project implementation experience.
  • •Self-sufficient at work and able to take small project responsibility.
  • •Previous technical supervision of junior staff.
Experience:3-5 years
Education:Bachelor's
Skills:CommunicationFlexibleLearning AgilityAnalytical SkillsCustomer Service Management

Company Brief

D360 Bank
Digital-first bank providing everyday consumer and small business banking services including checking and savings accounts, payments, and financial tools through an online and mobile platform focused on convenience, low fees, and streamlined digital experiences.
Industry: Neobanking
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