PRADA Client Advisor (m/f/d) RTW

Prada Group
Munich
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Sales","Negotiation","Customer service"]

Serve clients in-store as a Client Advisor for RTW in PRADA’s Munich store, delivering an exceptional luxury experience. Build and maintain client relationships using CRM and digital tools, and proactively cross-sell across departments to maximize sales targets and KPIs. Stay current on fashion trends and competitor activity, demonstrate strong brand/product knowledge, handle complaints with appropriate escalation, and uphold visual, shop-floor, stock, and security standards.

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Prada Group
Prada Group
1 day ago

PRADA Client Advisor (m/f/d) RTW

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve clients in-store as a Client Advisor for RTW in PRADA’s Munich store, delivering an exceptional luxury experience. Build and maintain client relationships using CRM and digital tools, and proactively cross-sell across departments to maximize sales targets and KPIs. Stay current on fashion trends and competitor activity, demonstrate strong brand/product knowledge, handle complaints with appropriate escalation, and uphold visual, shop-floor, stock, and security standards.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Welcome and serve customers with an excellent in-store experience at all times.
  • •Maintain and develop client relationships using CRM and digital tools.
  • •Proactively cross-sell with all departments to maximize sales opportunities and achieve sales targets/KPIs.
  • •Ensure strong brand and product knowledge and stay current on fashion trends and competitors.
  • •Maintain high visual display and shop-floor standards, comply with stock procedures, and contribute to preventing product thefts.

Key Requirements

  • •Provide an excellent in-store experience by welcoming and serving customers at all times.
  • •Maintain and develop client relationships and leverage CRM and digital tools.
  • •Proactively cross-sell across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
  • •Stay up to date on fashion trends and competitors.
  • •Deal effectively with customer complaints by liaising with the line manager when necessary.
Experience:Luxury retail
Skills:CommunicationInterpersonal skillsSalesNegotiationCustomer service
Languages:GermanEnglish
Tech Stack:CRMDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn