Customer Service Executive

Avery Dennison
Indonesia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Detail-oriented","Self-initiated","Team player"]

Own order processing and order follow-ups to ensure purchase orders execute promptly and customer-requested delivery dates are met. Handle product inquiries, product/quality information, sample requests, and compliance-related questions via email and phone. Promote adoption of MyAD Portal and EDI, provide bi-weekly indent summaries, capture VOC into the Sales Force system, and coordinate follow-up actions for aging samples and inventory write-offs. Drive process improvement through meetings.

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Avery Dennison
Avery Dennison
1 day ago

Customer Service Executive

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Last checked: 2 hours agoStatus: Live

Job Summary

Own order processing and order follow-ups to ensure purchase orders execute promptly and customer-requested delivery dates are met. Handle product inquiries, product/quality information, sample requests, and compliance-related questions via email and phone. Promote adoption of MyAD Portal and EDI, provide bi-weekly indent summaries, capture VOC into the Sales Force system, and coordinate follow-up actions for aging samples and inventory write-offs. Drive process improvement through meetings.
Location: Indonesia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Process orders to ensure purchase orders are executed promptly and customer-required delivery dates/times are met.
  • •Follow up with customers on order and indent updates, including bi-weekly indent summary updates.
  • •Promote and support customers to use MyAD Portal and EDI.
  • •Provide product and quality information, respond to customer inquiries, and fulfill sample requests.
  • •Capture Voice of Customers (VOC) to the Sales Force system and coordinate activities for compliance requests, aging samples, slow-move inventory, and write-off requests.

Key Requirements

  • •Diploma or Bachelor’s degree in any related fields.
  • •2+ years of experience in customer service.
  • •Hands-on experience in order processing via systems.
  • •Experience handling customer queries and requests via email and phone.
  • •Detail-oriented with good communication and interpersonal skills.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationInterpersonal skillsDetail-orientedSelf-initiatedTeam player
Languages:English (UK)
Tech Stack:MyAD PortalEDISales Force

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn