MS Network Engineer

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Planning","Client focus","Communication","Active listening","Resilience"]

Work as a Networking Managed Services Engineer (L1) delivering managed services to keep client IT infrastructure and systems running. Monitor environments, investigate and resolve first-line incidents, and handle request fulfillment via ITSM tickets, chat, or phone support. Perform maintenance activities like patching and configuration changes, support shift handovers, identify optimization and automation opportunities, and escalate when needed while keeping knowledge updated.

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FursaFursa
NTT
NTT
2 weeks ago

MS Network Engineer

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Work as a Networking Managed Services Engineer (L1) delivering managed services to keep client IT infrastructure and systems running. Monitor environments, investigate and resolve first-line incidents, and handle request fulfillment via ITSM tickets, chat, or phone support. Perform maintenance activities like patching and configuration changes, support shift handovers, identify optimization and automation opportunities, and escalate when needed while keeping knowledge updated.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Provide managed services to ensure clients’ IT infrastructure and systems remain operational by monitoring for errors and addressing issues promptly.
  • •Investigate and resolve first-line technical incidents and problems, including root-cause understanding and escalation when necessary.
  • •Handle request fulfillment through approved processes using telephonic support, ITSM tickets, or chat support.
  • •Execute maintenance activities such as patching and configuration changes, and ensure smooth shift handovers for continuous service.
  • •Identify opportunities to optimize incidents and support automation for request fulfillment, incident resolution, and process improvements while updating knowledge.

Key Requirements

  • •Basic understanding of networking/security and related technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, and Meraki switches.
  • •Knowledge of routing protocols including BGP, OSPF, and EIGRP.
  • •Good understanding of ITSM tools and ITSM processes for incident and request handling.
  • •Highly disciplined ticket handling, following SOPs and responding promptly.
  • •Bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's in information technology/computing
Skills:PlanningClient focusCommunicationActive listeningResilience
Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASr routersISr routersCisco ACSISEMeraki switchesBGPOSPFEIGRPITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn