Customer Training Specialist

Reveleer
United States
Workplace: RemoteFull timeUSD 75,000 - 90,000 annuallyFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: certificationSkills: ["Communication","Presentation","Training","Coaching","Collaboration"]

The Customer Training Specialist designs and delivers live virtual and in-person training programs for Reveleer’s platform, focusing on clinical coding, data retrieval, and analytics. Collaborates with Onboarding, Learning & Development, Operations, and Product to create scalable materials, tailor sessions by role, and drive continuous improvement in training effectiveness across healthcare customers.

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Reveleer
Reveleer
2 months ago

Customer Training Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

The Customer Training Specialist designs and delivers live virtual and in-person training programs for Reveleer’s platform, focusing on clinical coding, data retrieval, and analytics. Collaborates with Onboarding, Learning & Development, Operations, and Product to create scalable materials, tailor sessions by role, and drive continuous improvement in training effectiveness across healthcare customers.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Facilitate live virtual training sessions for customers across clinical coding, data retrieval, and analytics platform features, ranging from one-on-one coaching to group sessions; occasional in-person training may be required.
  • •Develop and update training materials (facilitator guides, job aids, quick-reference tools, knowledge assessments) with Learning & Development and Product teams.
  • •Tailor training content to customer team structures and workflows; provide coaching to enhance platform usage and coding accuracy.
  • •Collaborate with Onboarding, Customer Success, and Operations to identify training needs and measure impact through performance data.
  • •Support customers post-onboarding with ongoing learning assistance and skill development, incorporating feedback to improve training outcomes.

Pay and Benefits

Salary: USD 75,000 - 90,000 annually
Perks:MedicalDentalVision401kRemote Work

Key Requirements

  • •Current or recent clinical coding certification: CPC (AAPC), RHIT, or equivalent healthcare coding certification
  • •Minimum 3-5 years of hands-on clinical coding experience
  • •Strong knowledge of ICD-10 and CPT coding guidelines, medical terminology, anatomy and physiology
  • •Experience facilitating engaging training sessions (virtual and in-person) and developing training materials
  • •Proficiency with Microsoft Office Suite and virtual training tools (Zoom, LMS)
Experience:3-5 yearsHealthcareHealthcare operationsClinical coding
Education:Certification / Diploma
Skills:CommunicationPresentationTrainingCoachingCollaboration
Certifications:CPCRHIT
Languages:English
Tech Stack:ZoomLMSMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOutlook

Company Brief

Reveleer
Provides an AI-powered value-based care platform for health plans and risk-bearing providers, offering retrieval, clinical intelligence, risk adjustment, quality improvement, and member management solutions to streamline workflows and improve outcomes.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Glendale, United States
Founded: 2009
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Glassdoor: 4.2
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