Customer Service Representative - Annuities - $500 SIGN ON BONUS

KKR
Hartford
Workplace: HybridFull timeUSD 21.49+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Problem-solving","Empathy","Reliability"]

Handle high-volume inbound calls in a fast-paced contact center supporting customers, agents, and internal partners across insurance products. Investigate and resolve complex policy, account, and complaint inquiries while translating detailed information into clear explanations. Maintain accurate, compliant documentation in internal systems, escalate recurring issues, and deliver consistently strong customer experience through the first-contact resolution approach.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
KKR
KKR
1 day ago

Customer Service Representative - Annuities - $500 SIGN ON BONUS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 31 minutes agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle high-volume inbound calls in a fast-paced contact center supporting customers, agents, and internal partners across insurance products. Investigate and resolve complex policy, account, and complaint inquiries while translating detailed information into clear explanations. Maintain accurate, compliant documentation in internal systems, escalate recurring issues, and deliver consistently strong customer experience through the first-contact resolution approach.
Location: Hartford
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience.
  • •Respond to detailed inquiries about insurance products, policy features, and account activity.
  • •Investigate and resolve customer issues, discrepancies, and complaints according to service and compliance standards.
  • •Document all interactions accurately in internal systems to ensure complete, compliant records.
  • •Serve as a primary point of contact for assigned agents, accounts, or regions and proactively escalate recurring issues.

Pay and Benefits

Salary: USD 21.49 hourly
Perks:Health Insurance401kEquityAnnual BonusPaid LeaveSick TimeLearning Budget

Key Requirements

  • •High school diploma or GED.
  • •1+ year of customer service experience in a call center or high-volume environment (preferred).
  • •Strong computer skills to navigate multiple systems simultaneously.
  • •Clear, professional communication skills with the ability to explain complex information.
  • •Ability to remain composed and solution-oriented while following regulated, metrics-driven processes.
Experience:1+ yearsInsuranceFinancial servicesContact center
Education:High School
Skills:CommunicationAttention to detailProblem-solvingEmpathyReliability

Company Brief

KKR
Global investment firm providing alternative asset management and capital markets services across private equity, credit, real assets, and hedge funds, serving institutional and private clients worldwide.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1976
WebsiteLinkedIn