Axi

5 days ago

Client Success Specialist (Spanish)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for clients in the Global Client Services team, delivering timely, empathetic support and resolving inquiries, concerns, and complaints in line with SOPs. Investigate and validate trades on MT4, escalate cash adjustments and compliance issues, and collaborate with Retail Services, Settlements, and Compliance to ensure a high-quality client experience. Maintain expertise on Axi’s trading products and platforms while meeting KPI/SLA and regulatory requirements.

Location: Cyprus

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary point of contact for clients, delivering personalized support and responding to inquiries, concerns, and requests professionally and empathetically.
•Manage and follow up on client inquiries/complaints according to internal policies and department SOPs.
•Perform trade investigation/validation/affirmation for MT4 and escalate cash adjustments and compliance issues.
•Collaborate with internal teams across Retail Services, Settlements, and Compliance to deliver a personalized client experience.
•Serve as a subject matter expert on Axi trading products and platforms, ensuring adherence to quality standards, regulatory requirements, and KPI/SLA targets.

Pay and Benefits

Perks:Health InsuranceHybrid WorkLearning Budget

Key Requirements

•Proven experience in a customer service role, preferably within financial services.
•Fluent Spanish and proficient English (verbal and written).
•Comfort working shifts (13:00-00:00/14:00-01:00/15:00-02:00).
•Affinity and interest in financial markets with strong problem-solving and attention to detail.
•Experience using CRM and service desk systems (preferably Zendesk and Salesforce).

Experience:Financial servicesBrokerageForeign exchangeCFDs

Skills:CommunicationEmpathyProblem-solvingAttention to detailTeam collaborationMultitaskingProactive mindset

Languages:SpanishEnglishPortuguese

Tech Stack:MT4CRMZendeskSalesforceService deskConfluenceIgniteOperating systemsOffice packageCX CharterCode of Conduct

Company Brief

Axi

Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2007

Website

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Axi